Justin Mckenzie Email & Phone Number

Oakville, Ontario, Canada

Oakville, Ontario, Canada

Oakville, Ontario, Canada

Oakville, Ontario, Canada

• Primary contact for membership support including but not limited to account modifications, renewals, and member benefit fulfillment.• Collaborated with internal and external stakeholders to review and improve member experience.• Supported the development and launch of a new membership-based Mobile App.• Collected and analyzed pertinent membership data producing relevant reports.• Assisted Golf Clubs and Provincial Associations fulfilling specific requests.

• Supported the fulfilment of sponsor activations for NHL corporate partners.• Played an active role in the preparation and on-site execution of 2018 Kraft Hockeyville.• Executed thorough market research analyzing partner, competitor and industry trends.• Developed partner activation analysis reports measuring the success of partner integration in NHL-themed activation.

London, Ontario

• Assisted with conducting a research study evaluating social capital in recreation organizations.• Coordinated the collection of data and conducted interviews with participants.• Transcribed interviews for qualitative data analysis.• Analyzed data formulating key findings and presented practical implications to the organization’s Board of Directors.• Presented findings at the Sport Management Student Research Colloquium, Brock University.

London, Ontario

Class: Managing People in Sport and Recreation (Kin 3398)• Grading assignments, tests, and exams.• Proctoring exams.• Responding to student inquiries to ensure successful progression throughout the course.

Toronto, Ontario

• Provided professional customer service to members tending to requests in a courteous manner.• Trained and supervised new part-time staff.• Coordinated part-time staff schedule.• Maintained functionality of clubhouse amenities.

London, Ontario

• Supported the brand and business management of elite NHL, Olympic, and Paralympic athletes.• Conducted thorough market research identifying sponsorship opportunities for clients.• Formulated sponsorship proposal letters.• Assisted President with implementation of business development strategies.

London, Ontario

• Developed an expansive database of amateur sport events.• Researched pertinent event information and populated the database.• Leveraged my proficiency in MS Office to routinely maintain the database ensuring accuracy and relevancy.

Toronto, Ontario

• Supervised drop-in public skating and hockey programs, ensuring the safety of all participants.• Responded to public inquiries regarding programs, troubleshooting issues when necessary.• Collaborated with permit holders to assist in the planning and execution of special events.

Master Of Arts, Sport Management And Leadership

Recipient of the Western Graduate Research Scholarship. Capstone Research Project: Contract Structure and Competitive Balance in the NHL.

Bachelor Of Arts, Honours Specialization Kinesiology - Sports Management

Activities and Societies: Western Sport Business Club

Education record

Activities and Societies: Co-President - Athletic Council, Leadership, Varsity Hockey, Varsity Football