• providing internal and external customer support related to implementation, maintenance, and support activities ("Customer Scope") by coordinating with internal business partners to ensure customer needs are met and potential problems are averted.• Provide customer production support for an assigned project• Assist Account Manager with the coordination of customer requirements gathering with relevant Scrum Team product managers• Assist with customer-specific testing, including regression testing prior to releases• Participate in tracking progress on assigned Customer Scope items being implemented within each sprint• Participate in periodic internal and external project status meetings• Adhere to Company Software Development Life Cycle processes for Customer Scope • Develop and execute functional test scenarios and test utilizing user stories contained within Agile Sprints• Review project requirements to ensure requirements are testable• Provide estimates on the amount of time needed to complete testing related tasks within a sprint• Track test execution results for JIRA• Utilize JIRA for tracking defects found during testing• Analyze and define existing business processes and interdependencies• Analyze functional specs for completeness & testability• Analyze test output, identifying discrepancies and clearly documenting defects

• Took part in creating test documentation from scratch (Test suites and test cases) • Ran GUI testing to verify web application quality with regards to requirements • Tested functionality using Chrome, Mozilla, Safari & Edge browsers to ensure cross-browser compatibility of the application • Performed functional testing of web application elements based on specific test data • Performed comprehensive regression testing providing feedback to QA manager/developer team • Verified fixed bugs and provided feedback on weekly Scrum meetings • Communicated with remote team using Slack messenger, GoToMeeting, and Zoom • Facilitated and maintained collaboration environment for QA team through Google cloud services (Google Drive, Google Docs Suite) • Created testing checklists for all sections of the web application • Performed Usability testing to detect ergonomic and accessibility issues • Reported bugs to Jira with further tracking and validation of files issued by developers • Reviewed the stories and participated in Daily Scrum. • Interacted with developers, system engineers, and testing teams to identify defects • Performed functional testing on iOS/Android devices and Windows OS • Perform localization testing for web and mobile apps

08/2018-03/2020Manual QA Tester• Executed test cases • Identified and reported defects to Jira• Performed functional, GUI, usability, and regression tests • Interacted with developers, system engineers, and testing teams to identify defects08/2015-08/2018Physical Therapy Technician • Assisted with reception duties including scheduling patients and completing follow up calls.• Answered patients’ inquiries via email, phone and in person.• Scheduled patient appointments in timely manner to ensure quality care.• Assisted clinicians to initiate patient care and oversee treatment plans in an outpatient setting.• Followed HIPAA rules and regulations regarding patient confidentiality.• Evaluated patient care needs, prioritized treatment, and maintained patient flow.

•Collaborated with managers and advertising directors to optimize promotions.•Arranged merchandise display according to established planograms.•Rotated company products as needed and removed damaged, out-of-code, not-in-set, and discontinued items.•Ensured quality assurance within designated region.