Global Graphics Account Manager
Framingham, Ma
Acted as principal client contact, overseeing the creation of approximately 8,000 packaging layouts and $10M of work during the Staples brand packaging redesign project. Spearheaded US on-site team consisting of Production Manager/Coordinators, and Sr. Designer, as well as global team of Production Managers in Canada and the United Kingdom. Recruited new employees as needed, established annual employee goals, supervised reviews, and provided all HR support to onsite team. Engineered relationship between onsite teams (US, CN, and UK) and production art team in Shenzhen, China and the pre-press team in Shanghai, China. Coordinated development and population of online digital asset management system to house all Staples packaging artwork files and acted as main contact to provide service to users and troubleshoot all issues. Managed print production by ensuring consistency in both color and design for all Staples Own Brand packaging and supervised communication of design, pre-press, and production information to printers. Led scheduling of all press checks and attendance by global technical services representatives. Periodically attended press checks in New England and Canada and reviewed all pre-production proofs from printers. Guided relationship between the client and Schawk-sourced photographers and illustrators. Provided direction to Schawk Shenzhen photo studio for set building, prop sourcing. Controlled all job estimating and all billing to Staples and (100+) Staples’ vendors, managing the collection of overdue payments, and resolving all billing disputes. Developed client contracts and negotiated pricing for general production art and pre-press work as well as for online proofing / digital asset library and printer vendor management / substrate standardization programs.