Issue Resolution Specialist
Current· Liaison between the MTF Site and various stakeholders to include DHA Health Informatics (HI), Implementation team, Program Management Office (PMO) and other MTF’s within the DHA enterprise.· Support Deployment activities, Business Process adoption, and report/metrics activities.· Facilitate and participate in site Informatics Steering Committee activities.· Manages, coordinates, and maintains all local Global Service Center (GSC) tickets associated with MHS GENESIS… Show more · Liaison between the MTF Site and various stakeholders to include DHA Health Informatics (HI), Implementation team, Program Management Office (PMO) and other MTF’s within the DHA enterprise.· Support Deployment activities, Business Process adoption, and report/metrics activities.· Facilitate and participate in site Informatics Steering Committee activities.· Manages, coordinates, and maintains all local Global Service Center (GSC) tickets associated with MHS GENESIS applications and medical device connections via the ServiceNow platform.· Collaborates with local MTF, Solution Owners, Super Users (Peer Experts), and Functional Champions on troubleshooting technical issues related to MHS GENESIS applications and connectivity· Communicates and disperses all downtimes to the local MTF for awareness· Triages all local ticket issue associated with go-lives, system upgrades, modifications, and connectivity· Develops or directs the development of solutions to complex problems requiring extensive understanding of the project functionality and lifecycle· Assists in facilitating MHS GENESIS related deployment phase and sustainment phase related activities.· Designs, develops, and maintains reports and analytical tools· Uses current knowledge of business and technology to recommend systems and process improvements Show less