Strategic Planning & Advisory: Collaborate with senior leadership to develop and implement strategic business plans. Provide insights and recommendations to drive business growth and innovation.Client Engagement: Build and maintain strong relationships with key clients. Understand their business needs and challenges to provide tailored solutions.Business Analysis: Conduct comprehensive business analyses to identify opportunities for improvement. Utilize data-driven insights to develop actionable strategies.Project Management: Lead and manage projects from inception to completion. Ensure projects are delivered on time, within scope, and within budget.Performance Improvement: Develop and implement processes and frameworks to enhance business operations and performance. Track and measure the effectiveness of implemented strategies.Market Research: Stay updated with industry trends, market dynamics, and competitor activities. Provide strategic insights based on market research.

Committed to delighting our customers and helping them receive the most value. I believe in putting the customer at the center of all we do.Managing an NPS of 86 for a portfolio of 110 companies and 500 users, including 10 Enterprise levelclients.• Providing excellent client service, onboarding, and touchpoints, as well as having some responsibilityfor renewals.• Assisting clients in articulating their necessary and desired results and acting as a guide to assist themin achieving them.• Implementing a complete engagement and communications plan that maintains high customersatisfaction on a proactive basis.

Coordinating with institutions to examine the requirements of student veterans.• Performing student interviews to identify sources of contention in their campus experience.• Creating and conducting two-day training seminars to boost student veteran success.• Submitting and releasing ways for improving teaching and student learning.My work has been on helping veterans become successful in their post-military academic pursuits.

Creating and implementing a comprehensive faculty development program which will maintain and enhance instructional quality for all academic programs, promote, and support research, identify grant and support the proposal submission of grants and other external funding opportunities, creation, and support of faculty orientation, leadership, and mentoring initiatives.

Responsibilities included:• Delivering practical support services to all graduate students as well as spiritual resources to thosewho indicate a desire.• Providing distance coaching to graduate students on seven campuses.

• Teach multiple sections of the credit-bearing leader training courses for our student-led collaborative learning programs situated largely, but not exclusively, in science courses • Work directly with faculty regarding the content and pedagogy of the student-led training courses and the supervision of the associated student-led groups • Work with faculty to develop new collaborative learning components for courses as needs arise • Provide technical expertise in the assessment of the program; prepares assessment reports each semester • Additional responsibilities include logistical support for the collaborative learning programs and oversight of the budgets • Assist director of teaching and learning center with general management of the overall program

As the Coordinator for the Student Veteran Resource Center I serve as the managing director for center supervising six employees including two graduate assistants, three academic tutors, and one federal work-study. The center provides several programs that combine both academic and social support to improve the retention and recruitment of student veterans. I am responsible for the strategic direction as well as the day-to-day operations of the center. I serve as the chair for a university wide steering committee for student veteran success that includes senior leaders, faculty, staff, and students. I report to the Vice President of Student Services and serve as senior staff member within Student Services.

Developed and directed a $500,000 Department of Education grant that identified and addressed the social and academic needs of student veterans with disabilities through evidence based professional development workshops. I was responsible for: managing the budget, negotiating contracts, hiring and supervising grant employees, data collection and analysis, curriculum design, event planning, marketing, and program evaluation. Some of the most successful outcomes include dynamic partnerships with national organizations, a state-wide workshop that included six universities and two university centers, and a book that expanded on the grant materials titled: Preparing your Campus for Veteran Success. Resources developed out of this grant have been used by the University of Alaska Anchorage, Central Michigan University, East Tennessee State University, The Ohio State University, Penn State University, Liberty University and the University of Wyoming. The Board of Regents of the University System of Georgia, who represents 35 colleges and universities and over 311,000 students and 41,680 faculty and staff, are using resources developed out of this grant. Finally, Fides materials are prominently featured on the American Council on Education’s (ACE) “Toolkit for Veteran Friendly Institutions.” The ACE member institutions serve 80% of the current U.S. college student population.

The USSTRATCOM J9 Internship is a semester long program that allows college and graduate students to research and provide their recommendations for U.S. Department of Defense problem sets. Interns work in multidisciplinary groups to research problems through various channels (internet, conferences, industry specialists, etc.) to form relevant recommendations which are presented to the USSTRATCOM Commander.

Taught introduction to Sociology to advance placement high school students with full responsibility for course instruction, lesson planning, student evaluation and classroom management

Responsible for teaching introductory classes on interpersonal skills for leadership and team building.

A a senior student services professional with Cru I was responsible for volunteer recruitment, training, and program development. Administered a weekly program for 250 undergraduate students for 3 years, developed student leaders, planned events and conferences, Administered a weekly program for 250 undergraduate students for 3 years, developed student leaders,planned meetings and conferences, networked with other professionals and community members, and I successfully developed over $500,000 in private donations by identifying, cultivating, and soliciting donors for a nonprofit organization.

As a student service professional with Cru I supported and encouraged students in their social, academic, and spiritual development. Specifically I mentored 10-15 students on a weekly basis,assisted freshmen in making a successful transition to college, counseled students in discovering life and academic goals, planned and implemented outreach activities,evaluated student applications for fit with program goals, provided feedback and resources to students to assist in completion of program initiatives, developed fundraising initiatives, administered a weekly program for 250 undergraduate students for 3 years o Training and developed student leaders o Planned meetings and conferences o Networked with other professionals and community members