Justin Stringfellow Email & Phone Number

Utah, United States

Upon creating the Deal Operations team at Pluralsight, I was promoted to a Sr. Manager role. Built in two team leads that are responsible for day to day Deal Ops coordination, training and coaching team members. Responsibilities now focus on higher level org functions and strategy including yearly planning, headcount/capacity management, cross leadership communication, process documentation, deal strategy, deal reviews, and more. The role is remote, leading a remote team of Deal Operations Analysts across the globe, including a new Deal Ops team being built in India. Management of performance against team goals across weeks, months, and quarters is deepening our team's impact across the business through an increased capacity to handle workloads and the decreasing of turn around times. Much time is dedicated to coaching and training our team leads to produce growth in their roles and improve their leadership skills within the team's day to day activities. Efforts are spread throughout the hierarchy of the team on activities aimed at providing opportunities for growth for our team members and improving the quality of our partnership with stakeholders within Pluralsight. With the ultimate aim to keep our quote to cash processes running smoothly, partnering with Sales and Success teams to close more revenue than ever before.

Utah

Lead the Territory Support Rep team through a very transitional time due to Covid. This role became remote a few months in and stayed remote from then on. Primary responsibilities included managing team SLA's, team performance, cross functional communications, coaching team members, hiring, and coordination of Pluralsight's larger Strategic Deals each business quarter. Career growth across the team was a focal point in this role, as a result of that focus 6 team members built new skills allowing them to move into new roles. Managed several large projects during this time including integrating a new contract management software into our CRM, and integrating products from Pluralsight's purchase of Git Prime in 2019 and A Cloud Guru in 2021. Transformed the team during this time to adapt with the overall direction of Pluralsight. This included changing responsibilities, titles, roles, and career ladders from a Support team into an Analyst team and the necessary team enablement for the role change that followed. The end result was the successful transformation of Territory Support into Deal Operations at Pluralsight.

Farmington, Utah, United States

Entry level tech support role to Sales/Success team members globally across Pluralsight in quote to cash processes within Salesforce CPQ. Consistent cross functional collaboration with teams such as Deal Desk, Contracts, Finance and Sales Operations to create legal documentation for deals. This included deal compliance with a contract playbook and the review of signed documentation prior to closing business. Participated in Pluralsight's first implementation of Salesforce CPQ in partnership with the Financial Tech team. Trained and ramped new hires.

Salt Lake City, Utah

Managed damage repairs in a Fleet of over 5,000 rental trucks. Partnered with Fleet Delivery specialists to track returning rental vehicles. Once returned to a holding facility or auto auction, coordinated overview of vehicle and the recording of any damage done. Worked with the on site auto shops to quote repairs, then fix any necessary items prior to handing the vehicles off to our Vehicle sale team. Coordinated billing for damages with Sales team and Finance. Tracking was all done through customized smartsheets. Management of communications and negotiations was done through email and phone.

Centerville, Utah

Farmington, Utah

Atlanta, Georgia

Farmington, Utah

Bountiful, Utah