Justin Ryan Email and Phone Number

I have been rapidly advancing my skills in marketing & sales through many different social & direct methods with Zevo. Using my background in delivering exceptional customer service and promoting consistent messaging across internal and external channels has been a great help to our growth. Parts of my role include:-Social posts & advertising-Google ads-Business strategy planning-B2B prospecting via face to face or online social-Seo-Wordpress -Customer service-Customer feedback-Supplier liaison

Provided assistance to the Sysadmins team & took care of day to day support requirements such as:Assisting up to 90+ users with issuesConfiguring and deploying desktops and peripheralsMinor server maintenance tasksCreating ProceduresSupport documents for staffOnboarding staff with necessary equipmentUsing & finding a new solution for Change/Incident management Ticketing system.Network diagnosisCisco Phone Setup & OnboardingConsolidation of other companies IT Assests with our RCST systemsClient facing issue resolutionAfter hours on-call supportOnsite IT support/Consolidation of RCST IT Assests at Moranbah and Mackay

My duties included:Website Administration• Created and operated Business Website• Maintain, update and enter data for company website• Communicate with web developers on changes and enhancements needed• Manage company domains and hosting• Update company Facebook pageEbay Store Selling• Inventory • Quality Control • Customer Service• Photography • Writing Descriptions• Pricing • Competition Research• Creating Store Page • Invoicing• Packing and Shipping Machine Technician• Use of Happy embroidery machines• Use of Laser engraver• Use of Ink to Garment printer• Use of Digital vinyl printer• Adjusting Graphics/Embroidery files to suit machine being used Other duties Managing the business while owners are on leave, managing relevant stock levels, liaising with customers, front of store operations, raising debtor invoices and other relevant retail duties.

My duties included:Website Administration• Maintain, update and enter data for company website• Produce weekly newsletters through website back end• Communicate with web developers on changes and enhancements• Manage company domains, hosting and virtual serversIT Administration• Set up, maintain and troubleshoot office hardware• Manage company servers and perform backup procedures with EaseUS software• Maintain employee google apps accounts• Troubleshoot VOIP phone line through MXIE software• Manage office call handling rules through MXIE software • Administrate customer database and employee accounts with Lotus Notes software Graphic Design• Create HTML mailers to be sent through SendBlaster mail delivery software• Design and modify graphics in Adobe Photoshop and IllustratorSocial Media management-update company Facebook pages Additional Duties-assist warehouse manager with product orders, packing and dispatching as required

Employed in the family retail business from January 2012 until September 2013 as an Embroidery Technician/Retail assistant. My duties included:• Use of Happy embroidery machines HCD2-1501-40 and HCA-1201-40TTC• Designing logos for clients utilizing Wilcom Embroidery studio e2.0 and Corel Draw X5 My other duties included managing the business while owners are on leave, managing relevant stock levels, liaising with customers, front of store operations, raising debtor invoices and other relevant retail duties.

School based traineeship with Enterprise and Training Company, Coffs Harbour. Was undertaking a Cert II in Information Technology through North Coast Tafe, Coffs Harbour campus. Employed as an IT Assistant and my duties included:Deploying new workstations to multiple sitesProviding desktop support for staff membersCompleting any delegated tasks from Senior IT staff members.I gained an understanding of basic networking whilst deploying the new workstations and joining them to the ETC domain. I also developed skills of relevant troubleshooting on issues that may be encountered in the workplace.