Justin Yeutter Email & Phone Number

Elgin, Illinois, United States

•Coordinates project requirements by monitoring performance goals, generating timeline reports, and disseminating project status updates to ensure alignment with objectives.•Supports pre-job analysis, developed project estimates, and created Statements of Work (SOW) while managing project budgets.•Establishes a document control system and internal database to optimize workflow efficiency and assess tools and equipment for project needs.•Assists Project Managers with financial projections, tracked labor hours and project expenses, and managed change orders while generating and distributing relevant reports.

Algonquin, Illinois, United States

•Acknowledged and assisted members with purchasing decisions, providing guidance on self-service technology and resolving concerns effectively.•Organized and stocked merchandise on the sales floor, maintaining product displays and removing damaged goods to enhance customer experience.•Monitored product quality through proper rotation and sanitation practices, ensuring adherence to company standards for food and merchandise.•Temporary position

• Performed all duties in the front of the house (headset, drive-thru, cash register, dining area) as well as all duties in the back of the house (Primary and Secondary lines, the fry station, and breading).• Assisted with Catering

Lake Zurich, Illinois, United States

• Lead training sessions for new employees and created new training manuals as needed to train new employees.• Communicated direction to team members as well as answered questions regarding different subjects.

Lake Zurich, Illinois, United States

• Provided support to teams within the Research Department or the company that needed to decrease their backlog of work.• Took on a temporary supervisor role for two teams on separate occasions, which included approving timecards, providing training support, and responding to client inquiries.

Lake Zurich, Illinois, United States

• Was responsible for creating and implementing project plans in accordance to the objectives outlined by Senior Management.• Involved in creating a work at home program with two other project managers.• Updated a client manual each quarter that included a description of functions of all departments, which required emailing all departments, making corrections flagged by the Compliance Department, and proofreading before the manual was published.• Managed multiple projects at once by prioritizing and setting deadlines.

Lake Zurich, Illinois, United States

• Produced and executed project plans under the direction of the Information Technology Manager which included facilitating meetings to gather data and develop a project plan.• Identified problems within the company’s customer facing website and notified developers to fix issues.• Attended offsite training to manage multiple projects.• Answered tickets from the helpdesk system from the servicing departments as well as clients.• Followed up with appropriate parties to keep projects within deadline.• Created and emailed reports for our Customer Service Department.

Lake Zurich, Illinois, United States

• Took an average of 30 chats per day.• Creating training materials for the online chat team. • Provided coaching to the online chat team representatives when needed.• Built a collection of documents and linked them to a website for the Research Department to assist in daily activities.• Acted as a backup data analyst to run macros in excel and to pull reports for the Vice President of the Research Department.

Lake Zurich, Illinois, United States

• Responded to borrowers’ inquiries through email and letters. • Responsible for reaching out to other departments through email or phone if required when researching borrowers’ inquiries.• Answered borrowers’ inquires through online chat.

Lake Zurich, Illinois, United States

• Answered phone calls and provided solutions with excellent verbal skills.• Was promoted to taking calls for United Services Automobile Association (USAA), Dovenmuehle’s top client, in July 2014.• Made outbound calls for the multiple departments to advise borrowers of issues and resolutions.