-> Coached and acted as Scrum Master for 8 agile teams as they matured through the Tuckman Model-> Responsible for coordinating and overseeing value delivery in the Cloud Center of Excellence, taking on Release Train Engineer responsibilities-> Facilitated creation of and adherence to team working agreements -> Predictably delivered value to both internal and external customers -> Reorganized teams, when necessary, to better align with product needs and goals-> Acted as Scrum Master for both onshore, offshore, and hybrid teams-> Mentored new Scrum Masters, Product Owners, and Product Managers about how their roles are utilized at The Standard and suggested practices for success-> Demonstrable results in relationship building that were crucial to working through behavior and capability challenges across teams

Lead a team of cross functional employees to continuously assess and improve the stability, quality and effectiveness of our products for our clientsActed as a coach and mentor to facilitate team members skills and career growthDeveloped and deployed systems that monitored key infrastructureImplemented Standard Operating Procedures across teamsWorked with key partners across departments to improve organizational efficiency and effectivenessQuality AssuranceCreated and executed detailed test plans and test cases to support new product installationsWorked closely with developers to create test specifications/conditions and build test cases to rigorously test product functionalityPracticed knowledge transfer and fostered change management to support organizational improvementsProvide analytical support for critical corporate initiatives

Manage and prioritize routine tasks and emergent work for the team.Onboard new members onto the team. Provide resources and training.Responsible for the research and management through resolution of client technical issues or inquiries in a post-launch environment. Issues are raised by the client as well as a variety of internal stakeholders. Work collaboratively with the Client Program Managers and internal members from Development, QA, and IT to research and ultimately resolve client issues. Provide consultative guidance to client towards the resolution of their service issue or inquiry. Implement complex solutions in a data/technology-intensive, dynamic environment.Work on wide range of web-based data integration and data transfer projects. Work with data transfer/SSO methods and encryption methods.Extensive SQL query writing.

Maintain and strengthen long-term business partnerships with clients through helping them to continually prosper by leveraging Huron Healthcare tools and methodologies.Primary Responsibilities: Implement Huron Healthcare tools at new clients to meet financial goals on hard deadlines. Interact professionally in a support role with existing clients. Develop complex technical solutions to meet client needs, perform high quality, high accuracy testing, and execute implementation for the client. Execute key client service concepts, including responsiveness, professionalism, attention to detail, and follow through. Communicate effectively with stakeholders to ensure smooth project completion. Practice comprehensive and efficient requirements gathering and solution design. Employ critical thinking related to solution sustainability.Leverage Key Technologies to deliver value: Heavy emphasis on Microsoft T-SQL programming. SQL 2000, 2003 and 2008 Microsoft Visual Studio 2003, 2008 Huron Healthcare proprietary software and tools

Primary Responsibilities: Overall management of all servers in the environment (50+ servers) - installation, maintenance, patching, repair, migration/upgrades of major applications. Overall management of all workstations in the environment (200+) - installation, maintenance, patching, troubleshooting, repair. Develop, document, and implement standard operating procedures Design, Document, implement, and manage enterprise-wide data backup proceduresDesign, Document and if necessary implement disaster recovery proceduresImplement and manage enterprise level antivirus and network security systemsSpecific Technologies Microsoft: MS Server (2003, 2008, X86 and X64, R2,) MS SQL Server (2005, 2008), SQL Server Management Studio, Microsoft Group Policy, Microsoft Active Directory, Microsoft Exchange 2003, MS Windows XP, VistaSymantec: BackupExec (11d, 12.5, 2010 R2), Symantec Endpoint ProtectionManagement Tools: AdventNet Desktop Central, ServiceDesk

Active Directory: Object creation and maintenance, structuring and maintenanceActive Directory Group Policy - Object creation and maintenance. Microsoft Exchange 2003, troubleshooting and supportBasic Microsoft SharePoint administration and security settings Inventory of physical assets: PC's, Laptops, Servers, Printers and Network Equipment (Routers, Switches, etc)VMWare - creation and maintenance of virtual PC's. Installed and configured Cisco IP Telephones using Call Manager 6Created Cisco Unity Message accounts tied to Microsoft Exchange EmailProvided support for users of Deltek and Costpoint.Performed direct support for end users, using the AdventNet ticketing system to track and work trouble ticketsRemote Desktop connectivity and supportInstalled new computers and laptops for deployment on the corporate network (Windows XP and Vista, MAC OSX)

Managed the accounts of 30 congressional offices, specifically providing consulting for Intranet Quorum (IQ) which is used by the majority of Congressional offices to communicate with constituents, the press, and other government organizations Coordinated the uploading of Voter Registration files, Veteran files, and other data that is used to build a constituent database, accessible through IQ Trained congressional staff on the functionality of the program, including proper use of affiliation codes used to categorize constituents, advanced targeted searches, and targeted mailingsManaged the upgrade process to newer versions of IQ, and insured that all data, codes, letters, and constituent records were successfully migrated.Performed Quality Assurance and coordinated custom features in the program Provided recommendations for hardware upgrades to servers, desktops, laptops, etc. Provided general support when necessary for all IT related problems.

Migrated over 100 United States Congressional office networks from independent NT Domains to Active Directory US domain at Lockheed Martin. Used Microsoft's Active Directory Migration Tool 2.0.Served as the primary point of contact for Lockheed Martin during the migration, communicating timetables and resource availability to Systems Administrators and Chiefs of Staff Coordinated efforts between two server engineers - DC file server and district officeCoordinated efforts between third party technical support entities, House Technical Support Representatives and Internet Service Providers for remote District offices Developed a training manual for the Migration ProcessTrained Lockheed Martin employees to perform independent migrations

Assisted in the migration of 5000+ computers at the US Department of LaborTraveled to NY, Chicago, Seattle, and Kansas City to migrate regional computers