Justina Wolfe Email & Phone Number

Hattiesburg, Mississippi, United States

Hattiesburg, Mississippi, United States

In my previous role as Assistant Market Manager Tier 1, I: • Maintain high organizational and operational standards by directing store opening, closing, inventory management, service, and sales efforts.• Handle the selection and development of a team of over ten representatives, build team relationships, and lead members toward achieving established goals and targets.• Successfully overhauled the store’s entire processes/operations; increased Retail and Marketing Audit scores significantly, from a lower almost failing score percentage to about 98-99.1%, nearly perfect scores.• Continuously meet and surpass store goals by providing guidance and motivation to employees and creating a work environment that thrives on collaboration and continuous improvement. *Received the Culture Warrior Award for the Month of February. • Manage the store’s staffing and employee retention levels, resulting in the store achieving the position of one of the stores within the company that has one of the highest retention rates.• Contribute to the company’s growth by supporting the implementation of the Manager in Training (MIT) program, aimed at training/building new managers.• Identify new business opportunities to facilitate growth and increase revenue and profitability; cultivate relationships with over 70 businesses in the local market.• Train accepted applicants on various topics, such as sales, audit, staffing, team building, culture, and community outreach, to help make them better managers/leaders.• Improve the store’s overall outlook in the community by creating and facilitating community events at least twice a month to secure more customers.• Conduct visits to other stores to complete a “mock audit’ in preparation for individual stores’ actual audits. • Generate sales and marketing reports to the management and stay up-to-date with the latest marketing trends and competitor activities.

Hattiesburg, Mississippi Area

In my previous role as Account Service Representative II, I: • Managed new and growing accounts and provided all the required information to the sales team; was one of 10 winners of the C Spire Franklin Award for Q4 – an overall top accessory sales award.• Functioned as a “Rapid Response Team” member and worked with Team 4 to open, run, and close stores where an outbreak was reported, to prevent the market from being shut down for an extended period.• Interacted closely with customers to understand their needs and suggested the best options that met their requirements, including plan optimization, protection plans, and accessories.• Established and maintained relationships with new and existing customers for long-term business success, provided excellent customer service throughout the sales cycle, and ensured customers had a best-in-class experience.• Led Team 4 during the manager's absence; managed travel arrangements and prepared the team to travel to other stores quickly to ensure operations ran smoothly.

Hattiesburg, Mississippi Area

In my previous role as Mobile Sales Consultant, I: • Leveraged knowledge of multiple carrier plans to provide customers with personalized service and managed all aspects of the sale, including customer contracts, payments, and cash/credit transactions.• Communicated with customers to understand their needs and described the features of various devices, including mobile phones, tablets, and technology devices, to customers; recommended the best devices based on their needs.• Enhanced customer experience by providing information about the company’s products and services, such as insurance, warranties, financing options, accessories, and other connected devices.• Kept abreast of changes in the company’s product and service offerings and improved knowledge of new products and services by participating actively in training sessions and meetings.• Collaborated with a team of mobile technicians, sales and customer care reps, and insurance partners to meet customer needs/demands and achieve revenue goals.

Hattiesburg, Mississippi Area

In my previous role as Program Director, I:• Oversaw the selection of program content based on factors such as program specialties, audience tastes, or requests from the public while cultivating relationships with existing and future clients.• Coordinated activities between advertising, production, planning, and editing and assessed audience feedback to identify business opportunities, increase content impact, and determine the need for changes to new and existing programs.• Handled the preparation of news, sports, and/or weather reports and managed each program’s delivery by gathering and editing materials to ensure they conveyed the required information and fit the allotted time slots. • Conducted broadcast interviews; delivered information on trending topics and engaging content to the audience by interviewing guests about their lives and careers.• Liaised with clients, producers, creators, and advertisers to discuss media programming and time slots; developed budgets for programming activities, and tracked expenditures, to ensure operations were conducted within budgetary limits.

Laurel, Ms

Managed all aspects of business which includes but is not limited to: finances, physical displays, pricing, research, auctions, and promotions.