Justin Brooks Email & Phone Number

Normal, Illinois, United States

With over eight years of community retail banking experience, I have had the opportunity to excel in consumer and business banking, consumer lending, and building customer relationships. • Facilitate the frontline operations and continuous improvement and development of retail bankers• Provide support for frontline staff ensuring bank policies and programs are followed• Monitor cash thresholds, perform audits and oversee branch security• Assist in branch audit and reporting, banker performance and sales goals

Bloomington/Normal, Illinois Area

Process a variety of transactions including deposits, withdrawals, IRA contributions, distributions, rollovers and transfers. Interview customers and develop rapport to discover financial needs and goals, making product recommendations, including referrals to other departments. Utilize marketing and business opportunities to deepen customer relationships, tracking leads in CRM platform. Achieved 121% of annual new deposit account goal and 188% of annual sales goal (2019)

Bloomington/Normal, Illinois Area

Directed the efforts of branch personnel to maximize the customer experience by building banker skills and proficiencies, deepen customer relationships via cross-sales and referrals, and develop business by increasing loan and deposit portfolio. Ensured audit and security protocols are followed as well as reconcile and resolve account discrepancies. Train, coach, and provide feedback to employees to appraise and improve performance.

Bloomington/Normal, Illinois Area

Assisted the frontline retail banker team in developing skills and proficiencies, employing monthly coaching and goal assignments. As a manager-in-training, I monitored branch business development and sales as well as assessed banker performance and contributions.

Bloomington/Normal, Illinois Area

Operated organic and natural foods department obtaining $3 million in annual department sales. Ordered and stocked product from multiple warehouses and vendors. Communicated and enforced store policies to department staff. Notable achievements:• Ranked in top 10% for sales company wide• Voted #1 organic grocery store by The Vidette, Bloomington, IL, 2016

Bloomington, Illinois

Provided retail banking support for frontline staff ensuring bank policies and regulations are followed. Maintained day to day office operations, facilitate on the job training, and schedule staff accordingly. Performed quarterly drawer audits, monitored branch cash, and reconciled internal accounts.

Macomb, Il

Processed bank transactions and established new banking relationships with personal and business customers as a cross trained financial representative at multiple branch locations.

Macomb, Illinois

Provided solutions to customer inquiries and complaints. Conducted a variety of transactions ranging from merchandise returns/exchanges, bill payments, money orders, Western Union money transfers, check cashing service, lottery sales, UPS & USPS shipping station, and maintained switchboard.

Lincoln, Illinois

Assisted with the development of art theory/history course elective in the Interdisciplinary Studies Program at Lincoln Christian University. I periodically presented lectures using various media and moderated class discussions on aesthetic theory, interpretation and criticism.