Justin Williams Email & Phone Number

Albany, New York, United States

Contractor for New York State Department of Health Bureau of Medicaid Long Term Care Policy, Division of Program Development & Management

Assists on-site nursing and medical staff in obtaining records and documentation for medical reviews. Responsible for responding, routing and returning inbound calls from members of insurance plan as well as providers to appropriate authority. Responsible for daily outreach to members regarding benefits. Obtains patient status and clinical information from hospitals nationally. Performs to exceed efficiency demands of business, and is accountable to show growth and progress for business in rapidly expanding department.

Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims. Thoroughly documented inquiry outcomes for accurate tracking and analysis. Used computerized systems for tracking, information gathering and troubleshooting. Developed and maintained positive customer relations and coordinated with various functions within the company to ensure customer requests and questions were handled appropriately and in a timely fashion.

Performed sales to exceed quota on monthly basis. Actively sought new business from new sources, and expanded old business through growing customer base. Assisted customers with billing/account issues. Balanced and reconciled cash/credit receipts at the end of each shift. Documented sales and kept track of my daily goals. Assisted with and resolved numerous technical issues. Maintained confidential consumer, business and government account records.

Performed sales to exceed quota on monthly basis. Actively sought new business from new sources, and expanded old business through growing customer base. Assisted customers with billing/account issues. Balanced and reconciled cash/credit receipts at the end of each shift. Documented sales and kept track of my daily goals. Assisted with and resolved numerous technical issues. Maintained confidential consumer, business and government account records.

Positively motivated radio listeners, and clients for multiple radio stations, through multiple tasks. Communicated with and excited the public to listen to the stations by selling the face of the radio station as a positive one, as well as driving promotional vehicles. Responsible for satisfying clientele demand by organizing radio talent and audio equipment at live radio station events.

Provided exceptional customer service and delivered food/beverages in a pleasant and timely fashion. Organized and setup provisions for a high volume restaurant to facilitate efficiency. Trained and mentored new employees in efficient serving techniques. Balanced and reconciled cash/credit receipts at the end of each shift. Ensured patrons enjoyed their dining experience. Responsible for up to twenty employees in a given shift.

Patrolled University campus and issued tickets/fines to illegally parked vehicles. Responsible for internal statistics reporting, equipment management.

Oversaw Guest Service operations; supervised employees operating a number of different games and amusement park rides. Communicated safety procedures to the staff; ensured employees were operating rides efficiently, counting/ escorting guests to ride vehicles, securing seat belts, and ensuring the safety of the passengers during ride operation. Made sure assistance was provided to those with special needs such as wheelchairs/crutches. Served as party host and monitored safety/security of children in the park. Answered questions and contributed to a friendly, family-oriented environment.

Bachelor Of Arts, English

Also completed several courses in Information Science, Computer Networking, and Computer Programming

B.A, English Language And Literature/Letters