Justin Cardel Email & Phone Number

Santa Rosa, Calabarzon, Ph

Binãn, Calabarzon, Philippines

• Create sales orders, monitor shipment status, and close orders upon confirmation of delivery for proper revenue recognition.• Receive and qualify customer POs (through online or mailbox).• Send sales order confirmation to the customers within the specified SLA.• Update and maintain existing sales orders due to be shipped.• Assist in handling customer complaints adhering to the policy.• Own the on-time delivery of partners' orders and requirements by region.• Manage shipments to achieve weekly goals.• Assist internal teams (Logistics, Order Fulfillment, Accounts Receivable, Finance, RMA) to make sure all order management-related activities are executed properly.• Customer RMA handling including assigning RMA nos. from SFDC, overall support to RMA Team, and frontline related to RMA.• Sales Analysis and Report Generation.

Binãn, Calabarzon, Philippines

• Support and monitor people's engagement by encouraging and helping them to create a continuous improvement (CI) project, a problem-solving type of project, and Kaizen projects.• Analyzing and reviewing data from different processes or Business Units from their different CI Projects.• Facilitating a Management Presentation for every finished project and inviting Managers and other panels to witness the presentation.• Organize and facilitate our CI Project Convention.• Conducting 5S audits in different Business Units and ensuring their compliance with 5S.• Coordinating the Customer Satisfaction meeting with our customers and ensuring their improvement action plan.• Coordinating and communicating different information to different people (operators, group leaders, engineers, managers, and customers).• Reporting to different Engineers and managers and coordinating every information to different Customers of every different Business Unit.• Handled different Customers from different business units (BU).

Santa Rosa City, Calabarzon, Philippines

• Conduct outbound calls to businesses and citizens in California, New York, and specified counties.• Establish and nurture positive relationships with key stakeholders, including business owners, community leaders, and citizens.• Collect relevant information that the client needs.• Coordinate and transfer calls seamlessly to the client.• Schedule appointments for callbacks and visitations based on client preferences. • Maintain detailed and organized records of call interactions and appointment schedules.• Provide excellent customer service during live calls.

Alabang, Muntinlupa City, National Capital Region, Philippines

• Provide prompt and courteous assistance to Blue Cross Blue Shield of New Jersey members via various communication channels, including phone, & email.• Address inquiries related to health insurance coverage, benefits, claims, and general account information.• Investigate and resolve member concerns, issues, or discrepancies effectively and efficiently.• Collaborate with other departments to ensure timely resolution of complex inquiries.• Stay informed about Blue Cross Blue Shield of New Jersey health policies, procedures, and coverage details.• Communicate policy information to members in a comprehensible manner.• Demonstrate a commitment to going the extra mile for customers by taking initiative and offering personalized solutions.• Accurately document member interactions in the customer relationship management (CRM) system.