Justin Coss Email & Phone Number

Marlow, Buckinghamshire, United Kingdom

Marlow

• Maintain and develop relationships with both customers and Account Managers.• Assist customers with a wide range of queries; providing solutions and guidance on a variety of issues.• Advising existing clients of additional Whistl products and services according to their needs.• Manage and update daily collections either directly with the customer or the relevant customer Account Manager. • Work with our operations team to ensure that both daily mail collections and deliveries of consumables are on time.• Collate data from various sources using Excel at an advanced level to ensure that all postal items collected are processed on time at our depots and in line with service level agreements. • Daily communication with Account Managers to update them on mail deliveries and flagging any customer queries or issues including possible solutions.• Update internal data base for invoicing purposes as well as updating customer data base • Establishing contact with new customers and passing through their details to the relevant Account Manager.• Produce & provide weekly invoice reports for international clients for Data & Billing to invoice.• Forecasting and updating daily volumes to the depot to ensure that high profile mailing is dealt with efficiently.• Collating weekly data for the finance team to produce the invoices for international clients.• Dealing with external complaints such as end recipients E2E calls and track & trace calls.• Producing regular hand over reports for a C9 client as well as other non C9 clients• Dealing with a variety of customers using my knowledge of all relevant products: e.g. Premier clients, P+P clients, international clients and also unsorted clients.• Advanced knowledge of internal and external reports and also using a variety of internal systems such as Mailnet, Diver, CRM, Traffic Light report etc..

Marlow

• Recognition for taking ownership of customer concerns and providing prompt, efficient and appropriate responses.• Achieved Certificate in Customer Service NVQ2 qualification.• Winner of Employee of the quarter as part of the recognition of Team Working• Developed a confident and customer friendly telephone manner whilst serving on Business Banking Telephony Team.• Recognised by Team Leader for demonstrating a positive and adaptable approach when moving teams and taking on new processes.• Adapted to change quickly whilst going through the transformation of the centre from chaps to research.• Maintained & developed customer relationships by managing Corporate, Business & Personal queries to satisfactory conclusion.• Daily engagement with customer concerns; exploring options for resolution & delivering agreed solutions.• Successfully managed risk within budget in four quarters by strict adherence to procedures• Identified and took responsibility for self-development, updating & reviewing benefits of training undertaken and updating Personal Development Plan.• Consistently delivered workloads to exceed statutory expectation in both volume and accuracy.• Positively supported Team Initiatives and actively sought and recommended efficiency improvements through Team meetings and I line.• Looked after and processed electronic payments on the chaps team checking is authentic and no attempt of fraud.

Btec Business Studies Advance Level, Gnvq Level

Education record