Justin Mcbride Email & Phone Number

Las Vegas, NV, US

Las Vegas, Nevada, United States

• Under MGM Resorts, supported department director and the COE in leading the front deskand guest service teams with aligning the department to company standards.
• Under Hard Rock, worked directly with senior leadership on owning the operations of a3,044 room resort managing the operations of Front Desk, Front Services, VIP Services andGroup Reservations.
• Achieved record breaking Gold+ satisfaction scores for the property throughout its finalyear with MGM Resorts.
• Implemented new technologies and systems for the property to streamline processes.
• Worked closely with revenue management to increase yearly net hotel revenue by 5.2% or$8,382,000 for first year in operation with a focus on OTAs and Leisure segments.
• Achieved operational excellence by streamlining processes and implementing bestpractices.

Las Vegas, Nevada Area

• Revolutionized the guest experience utilizing new self-service technology with guestinteraction into a seamless service.
• Managed employees for the Front Desk, Room Coordinator and PBX teams.
• Developed new training and best practices.
• Oversaw day-to-day operations of 2,993 room resort.
• Lead and facilitated classroom type training to train new hires and merge roles.
• Assisted with the operational functions, daily check ins/outs, maintained daily counts,billing, sell out and managed the house.

United States

Event coordinator and co-owner for an event planning/self-marketing company. Generated $162,000 in it's first year of operations from clients located worldwide.

Greater Milwaukee Area

Merrillville, IN

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Hs Diploma