I have over 10 years of experience in Healthcare IT, with project management, help desk supervision, employee development, performance improvement, and lean six sigma emphasis within the jobs that I have held. I have a wealth of information technology expertise and proficiency with Microsoft SharePoint Word, Excel, Visio, Project, Outlook, Access, and QlikView. I have also used various data analysis applications, electronic health record systems and trouble ticket tracking systems. I am a dedicated change agent with a well rounded skill set of revenue cycle management, computer hardware and software support, including installation, configuration management, and troubleshooting. I am solution-driven and extremely flexible ensuring that any changes that arise are carefully analyzed and addressed. I am efficient and always looking for avenues for improvement throughout my areas of responsibility. Experienced with working for leadership and stakeholders at developing business strategies and goals for very large and complex organizations. I have business planning and information system analysis experience with emphasis on metric development, information technology management, and strategic analysis. I have outstanding leadership skills to motivate teams of professionals to solve complex business issues in dynamic environments. I am always focused on customer satisfaction and constantly searching for ways enhance it within my areas of responsibility. I am well developed and sophisticated, with excellent organization, communication, and interpersonal skills to manage teams and relationships effectively.
Listed skills include Information Assurance, Army, Leadership, Program Management, and 22 others.
