Leads and participates in the development of the Company’s systems design and operations, including software training curriculum programs and design, oversight of Help Desk, and evaluation of systems for the Company’s team members from diagnostics to solution implementation. Provides technical assistance and support related to computer systems hardware and software. Responds to all help desk queries, trouble shoots issues, and determines and implements solutions. Responsible for working with senior staff in designing and assuring the effective utilization of technology to ensure team members are able to effectively perform the duties of their positions.

Managed Yardi related department requests including: YSQL scripting, ETL import/export, reporting, and user/permissions/menu setup. Assisted with ancillary Yardi products to ensure systems function as intended. Hosted Live Yardi training. Subject matter expert on RENTCafé CRM. Worked with vendor to manage plug-in testing, operational workflows, and business requests. Maintained system integrity across a 22,000-unit portfolio. Led the Confluence user guide project roll-out. Collaborated with multiple departments to build dynamic training material for all IT applications. Worked with Operations to cross link content.Worked with Operations to process Yardi acquisition/dispositions including, data object import/export, interface configuration setup, payment manager, VENDORCafé and attribute creation. Led Yardi RENTCafé CRM system rollout consisting of 3rd party vendor communication, interface setup, system testing and configuration, live training, and future plug-in review.

Worked with a team of 7 to manage operations of a 352- unit multi-family community with a budget of approx. $2.7 million. Coordinated team-building events to foster company culture.Implemented detail oriented systems to on-board new staff so they can function more efficiently on an asset that was struggling upon manager takeover. Audited AR reporting, process invoices as well as reclasses/accruals for prior months to ensure budgets fall in line and are as accurate as possible. Ultimate goal is to ensure asset performs financially leading to a successful sale, should that be part of the owners plan.Manage all tenant and vendor contract negotiations to ensure occupancy is retained and client is provided the best services while scrutinizing financial obligations as it pertains to general and capital expenditures.Analyze current market conditions to ensure rental pricing/ancillary fees are in line with the market and asset is performing to industry, owner and management standards.

As the manager I was responsible for complete management of a 176 unit apartment community. This includes employee management and growth, financial analysis including ensuring P & L statements are within appropriate margins, as well as management to owner representation.

Executed approved business plans thoroughly and efficiently and managed all contracted projects to maximize vendor productivity on six associations, about 1,100 homes, throughout the valley.Provided each board with a detailed management report of operations occurring within the community to precisely show how the community is progressing financially and administratively.Created financial direction for each association by composing a budget using prior 12 months' rolling expenses with current actual expenses to create a projected budget with on-average YTD variances of less than 10%.

Supervised a maintenance and administration team, including hiring team members, producing employee performance evaluations, and conducting all HR meetings while meeting appropriate payroll deadlines.Implemented procedures that efficiently increased property value, which included coordinating multiple capital remodeling projects by assessing RFP’s and meeting with all vendors at the asset.Restructured administration operations to provide more efficient leasing, renewal, delinquency, and communication efforts within the office.

Re-hired as a Property Manager from an Assistant Property Manager. Directed and coordinated the on-site management of a severely distressed bank-owned asset using limited resources and with no budget in place to increase profitability and provide both staff and operational stability.

Extensively trained with upper management to develop innovative marketing and administrative procedures to increase asset NOI. A clear understanding of, “Always be closing” was developed and provided further success

Advanced from a Leasing Consultant to an Assistant Manager which included employee management responsibilities as well as interpreting financial reports to provide an owner narrative of asset performance.