Justin M. Donelle Email & Phone Number

Berry Mills, Nb, Ca

Moncton, New Brunswick

-Top 5% client satisfaction ratings.-Recommend financial solutions after probing the client's requirements, and reviewing the client's needs at every meeting to seek new opportunities.-Resolve conflicts by taking ownership of any errors that occurred by colleagues or the client, resolving the issue, and delivering an exceptional customer experience.-Retention of high-net-worth clients by focusing on customer needs and value. As a last resort, negotiate promotional rates.-Strict… Show more -Top 5% client satisfaction ratings.-Recommend financial solutions after probing the client's requirements, and reviewing the client's needs at every meeting to seek new opportunities.-Resolve conflicts by taking ownership of any errors that occurred by colleagues or the client, resolving the issue, and delivering an exceptional customer experience.-Retention of high-net-worth clients by focusing on customer needs and value. As a last resort, negotiate promotional rates.-Strict adherence to confidentiality policies, ensuring proper authentication of all clients even when there is a minor doubt, and taking immediate action when necessary. Show less

Riverview, New Brunswick, Canada

-Top 10% of agent performance in sales and retention.-Highest customer satisfaction surveys in the department for successive years.-One call resolution for all problems that occurred and ensure the client was satisfied with the resolution, ensuring an excellent customer experience from myself and ensuring the retention of clients.-Offered value-based solutions and, when necessary, negotiated with clients promotional offers to ensure retention of their services.-Conducted special… Show more -Top 10% of agent performance in sales and retention.-Highest customer satisfaction surveys in the department for successive years.-One call resolution for all problems that occurred and ensure the client was satisfied with the resolution, ensuring an excellent customer experience from myself and ensuring the retention of clients.-Offered value-based solutions and, when necessary, negotiated with clients promotional offers to ensure retention of their services.-Conducted special projects with Bell Aliant and Canada Post, dealing with new methods to maximize revenue and ensure that employee issues and miscommunications did not cause a loss of clients. Show less

Grand Falls And Moncton

-Trained and coached employees on proper health procedures, and social and customer relations.-Supervised a team of seven Crew Members and increased productivity consistently.-Promoted Crew Trainer after 6 months.-Employee of the month more than once a year.-Worked while balancing school and studies.

Masters Of Arts, International Economic And Political Studies, A

My primary interest was to learn firsthand about post-soviet states and their cultural, political, and economic realities.

Bachelor Of Arts, Political Science

Activities and Societies: Rideau River Residence Association, Young Liberals, Campus Conservatives, I was an elected councillor.

High School Diploma

Activities and Societies: School Newspapers(Political Contributor), Computer Committee(President). I also attend various conferences.