Justin Weaver Email & Phone Number

London, Ontario, Canada

The Consumer Support and Technical Lead role serves to translate customers' problems into actionable solutions across several functional areas. Technical Leads provide escalated product and customer support so situations requiring elevated assistance on a global stage. With a focus on managing and trying to salvage escalated cases while championing continuous improvement cross functionally. Leads collaborate and communicate with organizational stakeholders providing insights and analysis into product performance, product quality, and product information issue trends negatively impacting customer experiences.Consumer Support and Technical Leads function as a part of product core teams acting as the voice of the customer when making considerations to NPI and in-life changes. This is achieved through reviewing, editing, and assisting in the creation of product information from FAQs to in-box and online manuals and installation guides. Additionally, Leads are a key player in the design and implementation of new processes and tools used through the Support teams as we are part of the Customer Support Operations teams.

London, Ontario, Canada

London, Canada Area

Provide technical support and advice to international StarTech.com resellers, and general users.

St. Thomas, On

Working as part of a team, and individually providing support to end-user hardware and software resolving issues as rapidly as possible. Systems worked with included multiple end-user and server Windows operating systems, as well as PCoIP clients, printers, barcode scanners and more. Assisted in managing a virtualized environment. Finally, supported higher level IT staff in a major domain migration project by prepping end-user devices, and performing pre-migration testing as well as prepping the virtualized environment.

Provided end-user hardware, and software support which encompassed desktops, tablets, laptops, printers, bar code scanners and more.Worked with an IT team in a high-speed manufacturing environment to provide above services as well as alone based off of assigned support tickets and incoming calls. Was assigned a large task encompassing the re-image and software update for 300+ desktops. Took on the ordering, configuration, and implementation of an OS X server as an MDM solution for 100+ iDevices.

Worked as a key member of the IT team to provide support for end-users, both local and remote. Support included desktops, laptops, and PCoIP systems, as well as printers, and barcode scanners. Tasked with day to day tasks such as user account creation and deletion, toner and hardware reorders, and tape backups.