Justine Baker Email & Phone Number

Midrand

* Answering calls from customer and technicians* Managing calls and technicians for a high focus account* Ensuring that calls are done and done within contractual obligations* Dispatch technicians according to the priority of calls via SAP* Allocate, assign, accept, pending, resolve, close calls and update call diary accordingly to call status on SAP* Monitor service levels* Accept incoming service calls and capture accordingly* Strictly adhere to all internal processes, specifically the commercial process* Plan technician schedule in conjunction with the service technician* Check & Control technicians daily time scheduleCapturing & Processing data from the SAP software package on technicians time schedule* Assist technicians with regard to customer invoicing information, contract status and with daily rates for chargeable customers etc.*. Provide regular feedback to customers* Build and maintain a good working relationship with the service team leaders* Logging related calls, faxes and emails* Verifying of details for customers

Edenvale

* Answering calls for customer and technician * Ensuring that calls are done and done within contractual obligations * Dispatch technician according to the priority of call via remedy*Allocate, assign, accept, pens, resolve, close calls and update call diary according to call status on Remedy* Monitor service levels*Accept incoming service calls and capture accordingly*Strictly adhere to all internal processes, specifically the commercial process*Plan technician schedule in conjunction with the service technician*Check & Control technicians daily time schedule*Capturing & Processing data from the Remedy software package on technicians time schedule*Assist technicians with regards to customer invoicing information, contract status and with daily rates for chargeable customers etc*Provide regular feedback to customers*Build and maintain a good working relationship with the service team leaders*Logging related calls, faxes and emails*Verifying of details for customers phoning in

Southport, Merseyside, England

* Updating all information on Computer system* Coordinating care staff for clients and rotas* Face to face and telephone contact with members and clientS* Deal with member and client queries* Pay care staff time sheets* Work on spreadsheets, word, excel and email* Attend to Branch requests and handovers* Attend to the post* Keep filing system up to date and in order* Complete Risk Assessments* All staff super visions, client quality checks and reviews* Organize and run team meetings* Working shifts in Nursing Homes* Provide care to clients in their own homes preforming many duties

New Lands Extension, Johannesburg

* Attend to the switchboard* Attend to clients and representative visitors* Deal with wage control* Deal with creditors and debtors control* Introduce filing system and update existing one* Attend to branch requests* Office equipment register* Workshop equipment register* Branch office and equipment register* Bookkeeping* All the typing

High School

Education record