Justine Borja Email and Phone Number

·         Observe, analyze and investigate transactions performed by agents and provide insights on what gets done well and what needs improvement.·         Produce relevant presentations or reports that may help operations and enablement partners develop action plans to improve or sustain performance·         Flag incidents from the interactions reviewed that need immediate attention.·         Join or facilitate meetings, reviews, trainings or refreshers

Handle customer inquiries, complaints, billing questions and service requests. Calm frustrated callers, repair trust, locate resources for problem resolution and design best-option solutions.

Responsible for learning and professional development of the organizations workforce. Also responsible in equipping staff with the knowledge, practical skills and motivation to carry-out work related tasks.