Justine Sarni Email & Phone Number

Holbrook, Ny, Us

United States

*Schedule electric design, construction, & maintenance personnel to meet customer & corporate commitment dates.*Manage the day to day relationship with relevant internal and external parties in order to understand / fulfill their needs, schedule resources, ensure work progression and deliver appropriate solutions in line with corporate procedures.*Facilitate / schedule meetings to develop and maintain relationships with Municipal personnel in order to fully explain scheduling decisions, review strategy, and support the implementation of policies and processes.*Develop, coordinate, and maintain detailed project schedules in order to manage the National Joint Utilities Notification System (NJUNS) for Suffolk County in its entirety to meet due dates & avoid DPS penalties. *Effectively communicate scheduled priorities and changes across lines of business. *Take the lead role in reviewing accident claims to confirm costs and man-hours to ensure billing accuracy.*Attended and successfully completed three day (twenty four hour) Primavera P6 introductory customized training by Oracle in order to expand knowledge and understanding of cost and scheduling. *Answer inbound calls in a fast paced, high volume Call Center.*Member of the Employee Partnership Program to organize monthly events to support community groups.*Positively communicate with customers to coordinate appointments and resolve inquiries concerning accounts for review and processing: new service, bill explanation, taking payments, meter readings, payment agreements, etc. with the highest degree of courtesy and professionalism focusing on first call resolution.*Make financial decisions to protect / collect revenues and adjusts customer accounts.*Instruct, mentor and assist newly hired employees and other similar or lower grade employees in the proper performance of the Customer Representative job duties and conduct workflow

 Answer inbound calls in a fast paced, high volume Call Center. Member of the Employee Partnership Program to organize monthly events to support community groups. Positively communicate with customers to coordinate appointments and resolve inquiries concerning accounts for review and processing: new service, bill explanation, taking payments, meter readings, payment agreements, etc. with the highest degree of courtesy and professionalism focusing on first call resolution. Multi-task by using web-based computer tools to analyze complicated rates and billing corrections relative to accounts andexplain to customers; often offering various solutions in line with policies and processes. Make financial decisions to protect / collect revenues and adjusts customer accounts. Negotiate and come to mutually agreeable solutions with customers concerning method of payment of delinquent bills, eitherby routine collection, telephone calls, direct customer contact or any other communication that may be necessary. Secure the necessary information to answer telephone questions or arrange for others to furnish data to customers. Instruct, mentor and assist newly hired employees and other similar or lower grade employees in the proper performance of the Customer Representative job duties and conduct workflow

Stony Brook University

 Worked with General Manager to manage Listener, Alumni and Business Donor Relations. Raised over $35,000/year for Stony Brook University WUSB Radio Station during bi-annual Radio-thon telephone drive. Improved Fundraising Process by streamlining office functions, handling backlogged work, and strategized for better performance. Scheduled, promoted and planned multiple projects and events on and off campus to raise awareness of station identity. Used social media and local sponsorship to share information regarding events and Radio-thon events. Utilized outside vendors and agencies to support ongoing fundraising efforts on little to no budget.  Coordinated and trained staff of 4-6 undergraduate interns and 60 community volunteers by facilitating periodic scheduling meetings in order to fully explain decisions, review strategies, and support the implementation of policies and processes.

5801 Sunrise Hwy Holbrook Ny

 Served as General / Project Manager for construction which took four months from conception to completion. Executed all decisions regarding location, schedules, equipment, advertising, social media, personnel, and finances. Campaigned with other leaders in the industry regarding the “Truth About Tanning” and “Vitamin D” awareness. Worked with suppliers to ensure inventory met customer needs. Managed day to day relationships and operations both internally and externally, including human resources, accounting, networking, scheduling and budgeting. Demonstrated personal accountability and excellent organizational skills to deliver performance excellence.  Built a customer data base of over 5000 clients within 4 years

Woodbury Ny

 Trained newly hired associates in customer service and sales techniques under company guidelines and state laws. Maintained quality control by auditing new and seasoned associates through monitoring, coaching and training. Supported the training team by creating training materials during the on boarding process for new associates. Actively participated in problem solving initiatives to determine root cause, gap analysis, along with the development and implementation of process improvement recommendations. Provided long/short term operational and performance improvement resolutions to management. Handled large call volumes to exceed customer expectations and reduce hold times. Sold new policies and upsold existing policies using underwriting guidelines.

Corporate Business Leadership Business Management Mba, Business Administration And Management, General

Bachelor Of Science - Bs, Business, Management, Marketing, And Related Support Services, 3.8

College of Business Honors Program Dean’s List - each semester Winner - Strategic Marketing Plan Target Wellness for Target Corporation.