Justine Wright - Cpt, Crcr, Cspr Email & Phone Number

Provides 3 – 8 weeks (about 2 months) of training, support, and mentorship to newly hired Account Resolution Specialist I & IIs to improve quality and productivity. Completes 25 weekly audits of new hire performance to ensure adherence to policies, procedures, and accuracy is at 90% and higher Exceed the minimum 40 accounts daily expectations on.

• Determined eligibility and availability of leave time for at least 25 employees daily requesting leave for FMLA, State, and applicable corporate protections
• Performed a policy coverage searches to determine claim filing eligibility and process/triage based on standard and/or customized policy instructions
• Independently determined the appropriate status of leave under FMLA and state leave regulations, considered regulatory and company-specific requirements.

• Provided customer service activities and initiatives for a broad range of products, services, and problem resolution that occurred across multiple channels for our customers
• Investigated and mitigated suspicious bank activity, controlled, and prevented losses related to AML/BSA
• Reviewed transactions and related documents, including collateral and construction requirements
• Performed work processes to ensure completeness, accuracy, and conformance to credit approvals, legal documents, established service levels, and applicable procedures
• Resolved escalations from tier 1 & 2 representatives
• Mentored and assisted at least 5 new hire trainees

Albany, Georgia

• Created a workflow that processed and monitored billing and follow up of claims submitted for payment to insurance payers, governmental payers, and state agencies across multiple channels for our customers
• Maintained patient records, which included detailing patient treatments and diagnoses as well as updated payment and medical insurance information
• Identified medical coding mistakes, typing errors, and patient underpayments or overpayments and rectified them accordingly.

Phenix City, Alabama

• Lead and assisted employees in meeting the center's performance metrics to exceed 97% for 9 months straight.
• Co-managed the P&L to meet all budgeted numbers at 100%
• Created a workflow that maintained accurate cash controls and ensured that security procedures are in line with Company and Loss Prevention (LP) Standards
• Entered customer and transaction information accurately into the point of sales system and created and maintained accurate customer files with all required documentation.

Bachelor'S Degree, Individualized Degree Program, 3.5

Certificate, Human Resources Management Specialist

Associate In Health Sciences, Healthcare Information Technology, 3.7

Activities and Societies: UMA Dean List, UMA AmbassadorI have been on the Dean's list every quarter and I am apart of UMA Student.