Kendell Grubb Email & Phone Number

Franklin, Tennessee, United States

Oversee strategic sales initiatives across all MEDHOST technology and services lines. Spearhead cross-functional collaboration with product development, professional services, and financial leadership to structure strategic price models and bundled offerings. Instrumental in rebuilding sales and operations processes, enhancing organizational efficiency, and driving comprehensive market growth strategies within healthcare technology and services sectors. • 𝐑𝐞𝐯𝐞𝐧𝐮𝐞 𝐆𝐫𝐨𝐰𝐭𝐡: Surpassed 2023 sales quota by 165%, generating substantial increase in annual recurring revenue through strategic business development and competitive technology and service offerings, representing 34% growth of MEDHOST's outsourced services division.• 𝐂𝐨𝐧𝐭𝐫𝐚𝐜𝐭 𝐕𝐚𝐥𝐮𝐞 𝐄𝐧𝐡𝐚𝐧𝐜𝐞𝐦𝐞𝐧𝐭: Secured several long-term and high-value new client contracts, contributing significantly to MEDHOST's outsourced revenue cycle services with a marked growth in organizational revenue share.• 𝐒𝐭𝐫𝐚𝐭𝐞𝐠𝐢𝐜 𝐏𝐚𝐫𝐭𝐧𝐞𝐫𝐬𝐡𝐢𝐩𝐬: Forged and expanded strategic partnerships, substantially increasing the company’s market presence and competitive advantage within rural and community-based healthcare markets.• 𝐏𝐫𝐢𝐜𝐢𝐧𝐠 𝐒𝐭𝐫𝐚𝐭𝐞𝐠𝐲: Developed a comprehensive product and services pricing strategy through internal collaboration and competitive analysis, significantly enhancing market competitiveness and positioning.• 𝐂𝐥𝐢𝐞𝐧𝐭-𝐂𝐞𝐧𝐭𝐫𝐢𝐜 𝐎𝐩𝐞𝐫𝐚𝐭𝐢𝐨𝐧𝐬 𝐄𝐱𝐜𝐞𝐥𝐥𝐞𝐧𝐜𝐞: Enhanced client-centric operations by strategically designing service packages tailored to client needs, significantly improving client satisfaction and engagement.• 𝐏𝐫𝐨𝐝𝐮𝐜𝐭 𝐃𝐞𝐯𝐞𝐥𝐨𝐩𝐦𝐞𝐧𝐭 𝐈𝐧𝐟𝐥𝐮𝐞𝐧𝐜𝐞: Instrumental in influencing product and service development roadmap by leveraging deep client insights, driving year-over-year revenue growth through tailored solutions.

Led the strategic oversight and expansion of nine high-value national client accounts across a diverse healthcare landscape, encompassing over 300 hospitals. Pioneered innovative client engagement strategies underpinned by operational excellence that encompassed aligning strategic goals with internal initiatives and leadership support, driving significant revenue growth and customer satisfaction. Managed a dynamic team of professionals, emphasizing professional development, strategic planning, and performance accountability to ensure sustained success and client value.• 𝐂𝐥𝐢𝐞𝐧𝐭 𝐑𝐞𝐭𝐞𝐧𝐭𝐢𝐨𝐧 𝐒𝐮𝐜𝐜𝐞𝐬𝐬: Directed client success initiatives for accounts generating 27% of MEDHOST's total recurring revenue.• 𝐒𝐭𝐫𝐚𝐭𝐞𝐠𝐢𝐜 𝐀𝐜𝐜𝐨𝐮𝐧𝐭 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭 & 𝐑𝐞𝐯𝐞𝐧𝐮𝐞 𝐆𝐫𝐨𝐰𝐭𝐡: Spearheaded strategic planning and sales activities for high-value clients, resulting in total contract value sales quota achievement year over year.• 𝐈𝐧𝐧𝐨𝐯𝐚𝐭𝐢𝐯𝐞 𝐒𝐨𝐥𝐮𝐭𝐢𝐨𝐧 𝐈𝐦𝐩𝐥𝐞𝐦𝐞𝐧𝐭𝐚𝐭𝐢𝐨𝐧: Facilitated cross-functional teams that drove the adoption of innovative healthcare solutions, enhancing patient retention, user experience, and overall hospital operational effectiveness.• 𝐏𝐫𝐨𝐟𝐞𝐬𝐬𝐢𝐨𝐧𝐚𝐥 𝐃𝐞𝐯𝐞𝐥𝐨𝐩𝐦𝐞𝐧𝐭 𝐏𝐫𝐨𝐠𝐫𝐚𝐦𝐬: Initiated and led professional development programs, emphasizing team growth, client engagement strategies, and cross-functional collaboration, fostering a culture of excellence and integrity.• 𝐈𝐓 𝐇𝐨𝐬𝐭𝐢𝐧𝐠 𝐒𝐞𝐫𝐯𝐢𝐜𝐞𝐬 𝐆𝐫𝐨𝐰𝐭𝐡: Instrumental in positioning and executing one of MEDHOST's largest IT hosting services agreements, facilitating significant infrastructure enhancements and operational resilience.

Spearheaded strategic initiatives for two high-value national client accounts covering over 40 unique hospitals across the U.S. Specialized in account management structure development, strategic client selling strategies, and team leadership, contributing to the retention and growth of MEDHOST’s solution mix within the healthcare sector. Demonstrated excellence in client engagement, project initiation, and support escalation management, driving substantial revenue retention and customer success.• 𝐑𝐞𝐯𝐞𝐧𝐮𝐞 𝐆𝐫𝐨𝐰𝐭𝐡 & 𝐀𝐜𝐜𝐨𝐮𝐧𝐭 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭: Successfully maintained 17% of MEDHOST's total client recurring revenue and consistently achieved sales quota through strategic account management, consultative selling, and leading team efforts in identifying hospital workflow needs and regulatory requirements.• 𝐓𝐞𝐚𝐦 𝐃𝐞𝐯𝐞𝐥𝐨𝐩𝐦𝐞𝐧𝐭 & 𝐂𝐥𝐢𝐞𝐧𝐭 𝐄𝐧𝐠𝐚𝐠𝐞𝐦𝐞𝐧𝐭: Spearheaded the optimization of account management team structure, enhancing internal talent and external client relationships.• 𝐂𝐨𝐧𝐬𝐮𝐥𝐭𝐚𝐭𝐢𝐯𝐞 𝐒𝐞𝐥𝐥𝐢𝐧𝐠 & 𝐒𝐨𝐥𝐮𝐭𝐢𝐨𝐧𝐬 𝐌𝐢𝐱 𝐄𝐱𝐩𝐚𝐧𝐬𝐢𝐨𝐧: Utilized in-depth understanding of hospital workflows to recommend solutions, significantly growing MEDHOST’s solutions mix within assigned accounts.

Orchestrated the support and retention strategies for two high-value national client accounts encompassing over 125 hospitals. Developed and implemented robust escalation management workflows, enhancing support efficiency and client satisfaction. Played a pivotal role in cross-departmental collaborations to streamline issue resolution and improve operational processes, ensuring the highest level of executive communication and support-related client engagement.• 𝐄𝐬𝐜𝐚𝐥𝐚𝐭𝐢𝐨𝐧 & 𝐂𝐡𝐚𝐧𝐠𝐞 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭: Primary point of contact for internal and external stakeholders during incident escalations and change management, leveraging strong decision-making and leadership skills to effectively navigate and communicate through complex events.• 𝐏𝐫𝐞𝐯𝐞𝐧𝐭𝐚𝐭𝐢𝐯𝐞 𝐒𝐭𝐫𝐚𝐭𝐞𝐠𝐲 𝐃𝐞𝐯𝐞𝐥𝐨𝐩𝐦𝐞𝐧𝐭: Coordinated a specialized team of cross-departmental subject matter experts to conduct root cause analysis, leading to the development of robust preventative measures that enhanced system reliability and performance.

Nashville, Tennessee, United States

Managed a high-volume retail banking location in Nashville, overseeing all financial services and banking operations, with an emphasis on efficient resource utilization, procedural excellence, and strategic initiatives that fostered revenue growth and retention. Established a customer-centric environment, driving team excellence in service and sales within the Mid-South Region. Played a critical role in community outreach and volunteer activities, enhancing the bank's image and fostering client referrals. Expertise in financial product offerings led to significant growth in deposit, credit, and investment revenue among affluent clientele and commercial accounts.