Justin Ferretti Email & Phone Number

New York, Ny, Us

New York City Metropolitan Area

Team Management:• Lead and manage the E-commerce Luxury Authentication and Appraisal team, providing guidance, support, and mentorship to team members.• Handle all aspects of team management, including hiring, onboarding, training, performance evaluations, and career development.• Foster a positive and collaborative team environment that promotes growth, learning, and excellence.Authentication and Appraisal:• Oversee the authentication and appraisal process for luxury goods listed on our e-commerce platform, ensuring accuracy, consistency, and adherence to company and brand standards.• Implement and maintain rigorous authentication protocols to mitigate the risk of counterfeit items and uphold the integrity of our platform.• Stay updated on industry trends, emerging authentication methods, and counterfeit detection techniques to continuously improve processes and stay ahead of evolving threats.Content & Training:• Develop comprehensive training modules and materials for our internal database, equipping authenticators with up-to-date knowledge and best practices.• Utilize data analysis techniques to collect and analyze authentication data, identifying trends and areas for improvement in our authentication processes.• Collaborate closely with subject matter experts to ensure accuracy and relevance of training content, incorporating feedback to continuously enhance learning outcomes.Process Improvement:• Identify opportunities for process improvement and efficiency gains within the authentication and appraisal workflow.• Work cross-functionally with other teams, including technology, operations, and customer service, to implement enhancements and streamline processes.Reporting and Analysis:• Generate regular reports and analytics related to authentication and appraisal performance, including accuracy rates, turnaround times, and customer feedback.• Use data-driven insights to make informed decisions and drive continuous improvement initiatives.

• Craft immersive 360-degree virtual tours using state-of-the-art software and equipment, delivering engaging and interactive experiences for clients across diverse industries.• Seamlessly stitch together panoramic images to create captivating virtual environments, customized to meet client specifications and project requirements.• Enhance and retouch photos with precision and creativity, ensuring each image communicates a compelling narrative and resonates with its intended audience.• Collaborate closely with clients and team members to understand project objectives and deliver results that exceed expectations while adhering to strict timelines.• Stay updated on emerging trends and technologies in virtual tour creation and photo editing, continuously refining skills to deliver best-in-class results.

Short Hills, New Jersey

Responsible for enhancing the retail environment and upholding luxury standards to elevate both business performance and client satisfaction. Proficient in managing all facets of store zoning and product rotations, collaborating closely with category managers to curate and display key products for optimal business impact.

Short Hills, Nj

Experienced sales leader specializing in Women's Shoes, adept at driving sales across diverse brands. Utilizes advanced skills to effectively boost business performance and instill team confidence within the category. Acts as a crucial business partner to management, offering valuable insights through market data analysis, feedback, industry trend observations, and identification of sales opportunities.• Played a pivotal role in driving the women's shoe business to exceed the previous year's performance by an impressive 60% in the second half of 2018.

Jersey City, New Jersey

Utilized sales reports and data analysis to devise strategic store location plans and bolster brand initiatives. Identified marketing prospects via visual merchandising to bolster sales objectives. Contributed to associate development programs, refining sales approaches and techniques to drive performance improvements.• Assist store manager in day-to-day operations, including sales, customer service, and staff management.• Lead visual merchandising efforts to create attractive displays and maintain brand standards.• Ensure merchandise is presented effectively to maximize sales and customer engagement.• Provide training and supervision to staff members regarding sales techniques and customer retention strategies.• Collaborate with store manager to develop and implement strategies to drive sales and meet targets.• Monitor inventory levels and assist in merchandising and restocking as needed.

Brooklyn, Ny

Project Planning and Coordination:• Collaborated with interior designers and clients to understand project requirements, objectives, and timelines.• Coordinated site visits, meetings, and presentations to review progress and address concerns.Team Leadership and Management:• Led and managed interdisciplinary project teams, including designers, contractors, subcontractors, and suppliers, fostering a collaborative and results-driven work environment.• Assigned tasks and responsibilities, monitored progress, and provided guidance and support to team members to ensure project milestones were achieved on time and within budget.• Conducted regular meetings and performance evaluations to address challenges and implement corrective actions as needed.Budgeting and Resource Management:•Sourced and procured materials, furniture, fixtures, and equipment, negotiating contracts and pricing to achieve cost savings without compromising quality or design integrity.Quality Assurance and Client Satisfaction:• Conducted regular site inspections and walkthroughs to assess workmanship, address deficiencies, and ensure the highest level of craftsmanship and finishing.• Maintained open communication channels with clients, providing regular updates, addressing concerns, and soliciting feedback to ensure their expectations were met or exceeded.Project Documentation and Reporting:•Generated and maintained project documentation, including contracts, change orders, purchase orders, and progress reports, ensuring accuracy, completeness, and compliance with organizational policies and procedures.•Prepared and presented project status reports, financial analyses, and performance metrics to lead interior designers and clients, highlighting achievements, challenges, and areas for improvement.Accomplishments:• Managed the oversight of a 22,000 sq.ft. home renovation project in Alpine, NJ for a celebrity client.

Rosemary Beach, Florida

Led the operations of a newly established retail location in Rosemary Beach, FL, overseeing all aspects of store management to ensure optimal performance and customer satisfaction.• Managed all store operations, including merchandising, recruiting, training, inventory management, and payroll administration.• Observed and coached associates on sales floor techniques, product knowledge, and customer interaction skills to enhance performance and customer service.• Developed and implemented strategies to drive sales and meet store targets, while maintaining brand standards and customer satisfaction.• Created the store layout, including fixture and product placement, and designed compelling window displays to attract customers and drive foot traffic.• Conducted regular assessments of store performance and implemented improvements as needed to optimize efficiency and profitability.

Freehold, Nj

Provided staff supervision and guidance, complying with all company policies, procedures, and directives. Complied with all sales related policies and procedures. Provided and ensured all associates were giving the highest level of customer service. Assisted in the maintenance of all inventory in the stockroom and on the selling floor. Demonstrated sales leadership. Developed personal sales and styling techniques.

Edison, Nj

Utilize elevated levels of sales and service to maximize sales performance; meet sales goals while building a positive client base and providing the highest level of customer service.

Edison, Nj

Assisted in the maintenance of all inventory in the stockroom and on the sales floor, while complying with Loss Prevention policies and procedures.

Edison, Nj

Maintained the effectiveness of merchandise flow, filling, and presentation standards throughout the store and stockroom.

Visual And Performing Arts

Education record