Justin Haggerty Email & Phone Number

Atlanta, Ga, Us

New York, Ny, Us

New York, Ny, Us

Long Island City, New York, Us

Shape, implement, and socialize the Business Continuity Program at JetBlue. This includes formalizing Business Continuity program policies and procedures, crafting and facilitating large scale exercises (Active Shooter, Cyber Security, etc.), and developing departmental BC/DR plans. Additionally, focus on the identification of high-sensitivity failure scenarios, build organizational response plans for each scenario, and perform exercises to validate plan strength.

Long Island City, New York, Us

Oversee and manage the development, planning, delivery, and maintenance of Disaster Recovery policies and procedures. Assess current architecture and technology capabilities to determine areas of risk and vulnerability across the organization. Partner with the Business and IT respectively, to identify recovery requirements and architect/exercise the disaster recovery technology solutions.

Long Island City, New York, Us

Design, implement, and manage processes for Business Projects requiring IT infrastructure and services. Key functions include scope control, resource capacity planning, milestone reporting, repeatable quality control methods, and proactive risk remediation. Ultimately create a catalog of infrastructure and IT services with predictable delivery timelines that can be utilized by Project and Program management teams.

Long Island City, New York, Us

Role involves the tracking of all activity within the SDLC, strategically planning and managing production releases, and the seamless bridging of activity between our software development area and the operational support/infrastructure segments of the organization. Responsible for recording, supervising, and approving all Test and Production environment deployments.

Long Island City, New York, Us

Implemented standardized methods and procedures for efficient and prompt handling of all changes to the live production IT environment, thus minimizing the number and impact of any related incidents upon service. Produced and managed an all-encompassing IT Change Management policy, process, and data management system. Inherited Change Management Process Audit Rating of “D”. Within 1 year, the Change Management Process Audit Rating was raised to an “A”.

Long Island City, New York, Us

Built and managed the 24/7/365, 15+ Crewmember, JetBlue Airways IT Service Desk Team function. Configured, Implemented, and Managed the “BMC Remedy Service Desk” Ticket Request System. Monitored all daily Service Desk operations, frequently met with different business units regarding projects and support specifications, and built a scalable and highly responsive IT service desk function for JetBlue Airways Crewmembers to confidently utilize on a 24/7/365 basis.

Long Island City, New York, Us

Fulfilled all basic support roles of a Service Desk engineer, and additionally served as the first point of contact for all daily questions or concerns pertaining to Crewmember requests and/or critical system outages. Personally served as a 24/7/365 Service Desk team escalation point, and played a major role in building out support foundations for our operation as a whole. Built a well-structured and robust Service Desk Knowledge Base to allow support engineers quick accessibility of JetBlue system and environment information. Assisted in producing detailed procedural diagrams for general system management and support, problem management, security protocols, and high level end user support.

Long Island City, New York, Us

Provided hands-on, 1st Level support for all crewmembers in our main corporate headquarters. Our team handled all hardware distribution, desktop/laptop imaging, software/hardware malfunctions, and any other IT-related requests that may be reported on a day-to-day basis.