Justin Hataway Email & Phone Number

Boulder, Colorado, United States

• Manage Microsoft Configuration Manager, Teams telephone system, Intune, Windows 10/11, and Office 365
• Coordinate with department leadership teams to recommend, configure, and deploy hardware and software solutions
• Produce documentation to align with new initiatives and modify existing documentation and communications to address ongoing challenges and ensure up-to-date information
• Organize and lead projects that assess the technological needs of various departments, collaborate with stakeholders to identify requirements, and implement solutions
• Proactively identify opportunities to optimize processes and enhance organizational efficiency by absorbing responsibilities from other workgroups
• Leverage training resources to bridge knowledge gaps within the team and the broader organization, contributing to a knowledgeable and skilled workforce

Boulder, Colorado, United States

• Spearheaded training for new team members, acquainting them with essential administrative systems, technical methodologies, and organizational dynamics, fostering a team of prompt and precise support providers
• Manage inventory and stock levels, collaborating with fulfillers and budget analysts to guarantee timely hardware deliveries and maintain optimal stock of critical equipment
• Led comprehensive employee orientation and onboarding programs for non-IT staff ensuring a smooth transition into the organizational culture and workflows
• Consistently led the department in customer satisfaction scores

Lone Tree, Colorado, United States

• Provided exceptional and personalized service in a fast-paced and high-volume environment
• Determined and communicated coverage decisions based on interpretation of state-specific insurancepolicies
• Negotiated settlements with adverse insurance companies and claimants
• Determined monetary recovery opportunities and investigated fraudulent claims
• Led weekly meetings with teammates and management to improve process workflows, corporate engagement, and educational opportunities