Justin Hataway Email & Phone Number

Boulder, Colorado, United States

• Manage Microsoft Configuration Manager, Teams telephone system, Intune, Windows 10/11, and Office 365• Coordinate with department leadership teams to recommend, configure, and deploy hardware and software solutions• Produce documentation to align with new initiatives and modify existing documentation and communications to address ongoing challenges and ensure up-to-date information• Organize and lead projects that assess the technological needs of various departments, collaborate with stakeholders to identify requirements, and implement solutions• Proactively identify opportunities to optimize processes and enhance organizational efficiency by absorbing responsibilities from other workgroups• Leverage training resources to bridge knowledge gaps within the team and the broader organization, contributing to a knowledgeable and skilled workforce

Boulder, Colorado, United States

• Spearheaded training for new team members, acquainting them with essential administrative systems, technical methodologies, and organizational dynamics, fostering a team of prompt and precise support providers• Manage inventory and stock levels, collaborating with fulfillers and budget analysts to guarantee timely hardware deliveries and maintain optimal stock of critical equipment• Led comprehensive employee orientation and onboarding programs for non-IT staff ensuring a smooth transition into the organizational culture and workflows• Consistently led the department in customer satisfaction scores

Lone Tree, Colorado, United States

• Provided exceptional and personalized service in a fast-paced and high-volume environment• Determined and communicated coverage decisions based on interpretation of state-specific insurancepolicies• Negotiated settlements with adverse insurance companies and claimants• Determined monetary recovery opportunities and investigated fraudulent claims• Led weekly meetings with teammates and management to improve process workflows, corporate engagement, and educational opportunities