Justin Hunter Email & Phone Number

Alabama, United States

As the FTTH Deployment Supervisor, I lead an incredible team responsible for the installation, termination, turn up and maintenance of C Spire's FTTH fiber optic plant within Alamba's footprint. This includes neighborhood fiber optic distribution, MDU build outs and all curb to premise fiber optic installations.

Lower Alabama

I am now part of an amazing team, responsible for the entire C Spire fiber optic network across Alabamas foot print . This includes installation, maintenance and repair of various types of circuits . Specializing in outage repair and troubleshooting fiber optic network issues.

Alabama, United States

• Proven frontline leader with deep knowledge of the broadband industry. Led a team of Field Technicians and their day-to-day tasks completing more than one thousand customer visits monthly, delivering an exceptional customer experience.▪ Cultivated a positive environment built on inclusion and trust. Open, two-way communication attributed to the collaborative environment and positive eNPS results. • Upward trend for employee Net Promoter Score. Over 250% increase in workplace, motivation, and product. • Employee performance development through behavioral coaching and best practice training. Overall team performance ranking improved from (#108) in 2021 to present (#35) out of 120 teams in market. • Transactional net promotor score increased from 72% in 2021 to above 90% present. Directly implemented employee training for soft and closing skills. • Successfully improved my Teams First Time Right (customer return visits rate). A reduction of 3% year over year, an approximate $80,000 annual savings to market.• Oversaw monthly safety training and inspections of teams PPE, tools, and company vehicle (over $700,000 in company assets).▪ Selected amongst peers to participate in Linked to Leadership and LEAP leadership training.Subject matter covered in these courses, Project Management, Cross functional team building, coaching skill development, Communication, Employee engagement and administrational skills

California, United States

• Successful Advanced Communication Technician responsible for providing exceptional customer experiences on over 10,0000 customer facing interactions. Expert level Installation and repair of services covering B2B products: SoHo, Data, VoIP, CATV, Enterprise and Hospitality level services. Residential consumer services including home security & automation products.• Experienced with Layer 1, 2, 3 device installation and configuration. Including, advanced telephone services SIP, PRI and Fiber Technologies.• Familiar with: SD-wan, Metro E Fiber Optic services, Fiber to the premise, Ciena, Juniper, and Cisco switches / router devices.• Experience in identifying HFC and CMTS Network impairments. Including RF Troubleshooting back to fiber node. • Advanced Network troubleshooting with real world applications in various environments.