• Grew Total Catering Revenue 13.5% from $5.18M in 2018 to $5.88M in 2019• Set all-time hotel record for Meeting Planner Satisfaction Survey score• Exceeded individual catering sales goal and qualified for Hilton Circle of Excellence award. Led three Event Managers to qualify for, and two of them to win, the prestigious Hilton Circle of Excellence award. • Manage a Team of Catering Sales Managers, Event Managers and Coordinators that actively sell & support 16,000sq. ft. of event… Show more • Grew Total Catering Revenue 13.5% from $5.18M in 2018 to $5.88M in 2019• Set all-time hotel record for Meeting Planner Satisfaction Survey score• Exceeded individual catering sales goal and qualified for Hilton Circle of Excellence award. Led three Event Managers to qualify for, and two of them to win, the prestigious Hilton Circle of Excellence award. • Manage a Team of Catering Sales Managers, Event Managers and Coordinators that actively sell & support 16,000sq. ft. of event space, as well as, an additional 4,000sq. ft. of event space through our partnership with the Artsgarden• Create Annual Catering Budget and Forecast Reporting for Ownership and Hilton Corporate Management • Key Catering Account Manager including non-profit galas, political fundraisers, and Conrad Residents• Responsible for coaching catering sales & event managers, setting their quarterly and annual goals, and providing them with their monthly/quarterly/annual reviews• Collaborate with the Culinary, Banquet, AV, and Artsgarden Teams to successfully execute meetings & events through Banquet Event Order meetings, Pre/Post Conferences, and continual communication• Manage partnerships with department vendors including Social Tables, Delphi.fdc, and Linen providers• Delphi.fdc Administrator Show less

• Successfully grew annual room revenue from $3.9M to $4.5M• Managed Business Travel accounts, Group Sales, and all Special Events & Meetings at hotel• Collaborated with General Manager to create the annual budget and financial goals for the hotel• Successfully managed 3,000sq. ft. of meeting & event space• Managed the hotel's Team Members in their roles as needed• Responsible for the entire sales process in all capacities, fostering the Homewood Suites brand "iamsales"… Show more • Successfully grew annual room revenue from $3.9M to $4.5M• Managed Business Travel accounts, Group Sales, and all Special Events & Meetings at hotel• Collaborated with General Manager to create the annual budget and financial goals for the hotel• Successfully managed 3,000sq. ft. of meeting & event space• Managed the hotel's Team Members in their roles as needed• Responsible for the entire sales process in all capacities, fostering the Homewood Suites brand "iamsales" culture at the hotel, and driving revenue, ADR, RevPAR, and Extended Stay goals• Managed partnership with Hoaglin Catering and coordinated all Banquet Event Orders & Event Services• Managed Social Media Marketing and Content• Managed inventory through OnQ R&I and revenue management through GRO Show less

• Local Catering Sales (corporate, non-profit, political, social)• Social Market Room Blocks (weddings, reunions, birthdays, anniversaries, etc.)• Successfully managed events through coordination across multiple departments

• Managed Professional & Amateur Sports Group's Room Blocks, Meetings & Events(NBA Teams, NFL Combine & Super Bowl XLVI, BIG 10 Basketball)• Managed Corporate Group's Room Blocks, Meetings & Events• Created Banquet Event Orders, Event Diagrams, and Coordinated Client's Requests throughout all applicable hotel departments• Local Catering Meeting & Event Sales

Coordinated with Sales, Catering, PR/Marketing, Executive Management, Housekeeping and Front Office to ensure:• Show Rooms were available and presentable to Conrad standard for Sales team• Fielded and qualified sales leads in order to connect client to the appropriate Sales Manager• Executed weekly revenue pace reporting and Catering Banquet Event Order information to appropriate team members throughout hotel• Prepared VIP & Special Guest personalized note cards and welcome… Show more Coordinated with Sales, Catering, PR/Marketing, Executive Management, Housekeeping and Front Office to ensure:• Show Rooms were available and presentable to Conrad standard for Sales team• Fielded and qualified sales leads in order to connect client to the appropriate Sales Manager• Executed weekly revenue pace reporting and Catering Banquet Event Order information to appropriate team members throughout hotel• Prepared VIP & Special Guest personalized note cards and welcome amenities• Managed Community Relations donation requests• Managed Holiday Special Event marketing and reservation database• Created Business Travel/VIP reservations for top performing accounts• Assisted Director of Revenue Management in managing guestroom inventory of premier suites• Assisted Sales, Catering, PR/Marketing and Executive Management with special requests Show less

• Oversaw and ensured overall cleanliness and product quality of the hotel in accordance with hotel, corporate and Department of Health standards. • Planned, distributed, delegated and directed daily, weekly, monthly, quarterly and annual work assignments. • Supervised, interviewed, trained, counseled, scheduled and evaluated staff. • Assisted in the management of all financial aspects of the operation including forecasting, budgeting, purchasing and inventory control.•… Show more • Oversaw and ensured overall cleanliness and product quality of the hotel in accordance with hotel, corporate and Department of Health standards. • Planned, distributed, delegated and directed daily, weekly, monthly, quarterly and annual work assignments. • Supervised, interviewed, trained, counseled, scheduled and evaluated staff. • Assisted in the management of all financial aspects of the operation including forecasting, budgeting, purchasing and inventory control.• Successfully passed a Quality Assurance inspection with a 98.94% cleanliness score Show less

• Managed Indiana Foreclosure Prevention Network telethon’s largest call center location (Indianapolis, IN) & mail distribution• Quality Assurance file auditing for tax credit allocation• IHCDA Data Management System Administrator; updated, merged and edited for accurate data storage• Reviewed and scored tax credit applications• Energy Efficiency Workforce Group team member; created and implemented policy for IHCDA to become a more energy efficient promoter for safe, affordable… Show more • Managed Indiana Foreclosure Prevention Network telethon’s largest call center location (Indianapolis, IN) & mail distribution• Quality Assurance file auditing for tax credit allocation• IHCDA Data Management System Administrator; updated, merged and edited for accurate data storage• Reviewed and scored tax credit applications• Energy Efficiency Workforce Group team member; created and implemented policy for IHCDA to become a more energy efficient promoter for safe, affordable housing for Hoosiers including “high efficiency regulations” (green building practices).• learned “high efficient” green building practices• Certified by Housing Credit College (9 credits earned) Show less

• Provided legislative assistance on association and contractual issues including property tax, foreclosure, the environment and local government reform as it directly relates to historical Kernan-Shepard Report issues.• Tracked bills, attended committee hearings, observed legislative process during session, and participated in the overall lobbying process.

• Provided luxury guest service experiences to all guests• Executed Conrad brand standard check-in/check-out processes

• Organized political fundraising events at local businesses within the district• Managed fundraising direct mail, database of donors, and campaign office• Assisted in general campaign strategy and implementation for Jon Elrod for Indiana State House of Representatives District 97.

• Facilitated leadership and life skills seminars to university chapters around the U.S. and at regional and national conferences• Created and conducted over 75 presentations and retreats focusing on the practical application of goals• Educated members in accounting and personal finance and audited chapter finances with an average of $250,000 in operating income through QuickBooks software• Managed small group in a successful recruitment project with effective brand-management… Show more • Facilitated leadership and life skills seminars to university chapters around the U.S. and at regional and national conferences• Created and conducted over 75 presentations and retreats focusing on the practical application of goals• Educated members in accounting and personal finance and audited chapter finances with an average of $250,000 in operating income through QuickBooks software• Managed small group in a successful recruitment project with effective brand-management efforts and promotion Show less

• Trained new employees and assisted with administrative duties.• Managed marketing contest for attaining new donors and promoted at regional conferences.• Personally raised over $85,300 for the Foundation.• Telephoned alumni and assisted in creating new marketing strategies for fundraising in a call center.

• Conducted market research analysis on competitors' neighborhoods in the area. • Participated in weekly meetings with the sales team.• Assisted with new home sales in Noblesville, IN.