Justin Kentzel Email & Phone Number

Temecula, California, United States

Corona, California, United States

Murrieta, California, United States

• Demonstrated exceptional time management skills while independently servicing clients.
• Resolved operating system, application, computer hardware, printer, and network issues on-site.
• Provided timely installations of mesh Wi-Fi systems, security cameras, and smart home devices.
• Exceeded upsell targets by 15% through the delivery of technology solutions.
• Maintained rapport with clients and consistently achieved a 90% or higher client satisfaction rate.

Murrieta, California, United States

• Efficiently handled Operating System maintenance, malware removal, hardware diagnostics, data transfers, iPhone repairs, and handling an average of 25-50 phone calls daily, demonstrating excellent multitasking skills.
• Achieved completing an average of 2-3 tickets per hour, surpassing the performance target of 0.5 per hour in a high-volume service desk environment.
• Enhanced client satisfaction and service quality by meticulously documenting services performed in clear and concise language, ensuring a seamless customer experience.

Perris, California, United States

• Offered desktop support to 10+ employees, ensuring minimal downtime and uninterrupted workflow.
• Optimized LAN communication between workstations and network storage, resulting in a 20% improvement in data transfer speeds.
• Achieved a 90% customer satisfaction rate through effective resolution of damaged shipments and item shortages.
• Reduced customer complaints by 15% by implementing proactive measures to prevent shipping issues.
• Mitigated staff turnover through enhanced training and team engagement initiatives.

Perris, California, United States

• Administered QuickBooks company file maintenance, data entry, and record keeping.
• Managed IT related issues including repairs and software support to minimize costs and downtime.
• Conducted servicing, repairs, and maintenance of indoor air quality (IAQ) equipment.
• Installed heating, refrigeration, and air conditioning systems.
• Liaised with homeowners to confirm appointments and provide accurate cost estimates.
• Conducted minor field fabrication, identified necessary repairs, and generated maintenance reports.

Certification, Information Technology

CompTIA A+ MCP: Microsoft Certified Professional MTA: Networking Fundamentals MTA: Security Fundamentals

Certification, Hvac Residential Science

High School Diploma

Activities and Societies: Computer building elective course.