Experienced Hotel Manager | Elevating Guest Experiences & Driving Operational Excellence | Passionate about Hospitality & Team Development.Responsible for the entire hotel operations of the #1 hotel in Malaysia.Achievements:2023 iPrefer Members Choice Awards WinnerNational ASEAN MICE Venue Award by Ministry of Tourism, Arts and Culture Malaysia2024 TripAdvisor Travellers Choice Award2024 #1 City Hotel | #1 Pool | #2 Spa in Malaysia by Travel + Leisure Luxury Awards Asia Pacific2024 Best Hotel in Kuala Lumpur by TTG Travel Awards

Initially requested by the owners to lead the hotel in an interim role after the departure of the General Manager and Hotel Manager, helming the Operational (Rooms, F&B, Engineering), and Human Resources Divisions that proceeded to a formal promotion to Executive Assistant Manager, Hotel Operations.Responsible for the achievement of strategic hotel operation excellence and financial outcomes.Achievements:Presented and exceeded the Revenue and Operational Budget for 2022 by RM9 million.Provided the Owners with positive GOP and NOP since taking over.Achieved the highest revenue in the history of the hotel for the month of Dec 2021, September 2022, November 2022, December 2022 and March 2023.Tripadvisor Travellers Choice Award 2022 & 2023#1 Traveller Ranked Hotel in Kuala Lumpur by Tripadvisor for 20222022 Best City Hotel in Malaysia by Travel+Leisure Southeast Asia2022 & 2023 Customer Review Awards by Agoda2022 Best Meetings Hotel (Malaysia) M&C Asia Stella Awards2023 Best Human Resources and Talent Management Award - HAPA2023 Hotel of the Year - Asia Pacific - Preferred Hotels & Resorts2023 #1 Hotel in Malaysia by Travel+Leisure Luxury Awards Asia Pacific2023 #1 Favourite City Hotel In Malaysia by Travel+Leisure World's Best Awards2023 #5 Favourite City Hotel In Asia by Travel+Leisure World's Best Award2023 #35 Travel+Leisure Readers' 100 Favourite Hotels in the World

Driving the pre and post-opening Human Resources function of an iconic Malaysian brand in Kuala Lumpur.As part of the Senior Leadership Team and based on past experiences, I am heavily involved and leading the day-to-day operations of the hotel, especially in Sales & Marketing, Finance, Rooms, and Property Management.Achievements:Successfully delivered the mandate of opening a 5*+ hotel in the heart of Kuala Lumpur, driving a progressive HR Strategy of selecting key Malaysian talents through innovative recruitment, selection, and compensation processes. Authored and delivered the company's Human Resources Value System, leading to a highly engaged and happy workforce. Created a system of Learning & Development processes for the entire workforce, including in-house training videos development, and gamification.Successfully implemented a recruitment strategy that celebrates the local Malaysian talent. One of the very few 5* hotels in Kuala Lumpur that has an all Malaysian workforce, including differently-abled colleagues.Drove the initiative of obtaining the 5* status by the Malaysian Ministry of Tourism, Arts and Culture, despite the hotel being in its infancy of opening.Implemented a new Human Resources Information System.#1 on Tripadvisor within 6 months of opening.2019 Best New Hotel in Asia Pacific by Travel Asia Weekly TripAdvisor’s Traveller’s Choice Award for 2020 & 2021A member of MyTTDC (Malaysian Tourism Talent Development Consortium), a joint initiative of the Malaysian Government, TalentCorp, and the Hotel Industry to develop and train local talents for the hospitality industry.

Led the Global Human Resources Operations function worldwide and 13 Human Resources Directors in the company with over 10,500 employees; oversee the collaborative efforts of all HR departments and processes related to human capital, including recruitment, selection, assignment, development, engagement and performance management of all staff, in addition, to guide new and take over hotels, including staffing, compensation, and benefits. Wrote and implemented company-wide annual budget instructions for all properties, and implemented a company-wide Human Capital Management system for all properties in the company, along with Human Resources Standards Operations Manual and Audit program.Achievements:Developed a structured, company-wide Compensation and Benefits Strategy and Program.Proactively handled the Human Resources Administration & Payroll function for the Global Office and Regional Sales Offices in multiple locations in Asia, Europe, and the USA.Developed a comprehensive competency guide and behavior interviews for all levels in the organization, and implemented the Talent Management Framework for succession planning in the company.Developed the Service Brand Guidelines for the One&Only brand.Established the Global Human Resources Policies for the company worldwide.Transition and conversion of 2 hotels in Australia (One & Only Hayman Island, Emirates One & Only Wolgan Valley) & Nyungwe House, Rwanda.Administrated the pre-opening HR activities for One & Only Bahrain, One&Only Montenegro, One &Only Sanya, One&Only Mandarina, Mexico, One&Only One Zabeel, Dubai, One&Only Desaru Coast & Atlantis Sanya. Interacted with hotel ownership of these properties to ensure that the HR pre-opening standards are agreed upon and implemented.Established a framework of Total Rewards Management for the company focusing on the Pay-For-Performance matrix.

Requested by the owner to evaluate, develop and proficiently complete a structure of organisational development that primarily addresses succession planning throughout the company, and accomplished a Human Resources pre-opening critical guide for 2 hotels (Gaya Island Resort and The Majestic Hotel, Kuala Lumpur).Achievements:Established a company-wide rewards program to ensure local regulatory compliance and competitive salary levels; synchronized the first syndicated Salary & Benefits survey in relationship with Aon-Hewitt Consulting, Malaysia.Led, planned and directed the full range of HR functions and services including HR information and analysis; payroll, insured benefits and performance appraisal, compensation, employee benefit, staff relations program.Directed and executed a Human Resources Shared Services concept for 12 hotels that include HR Operations, Learning and Development, Purchasing and Payroll.Led a full-spectrum of Human Resources Pre-opening activities of the first independent restaurant by the group outside of Malaysia in Shanghai, China (Shook Shanghai).

Effectively led the daily operations of the hotel; Set up hotel functions and departments from scratch in the purpose-built environment, and executed the Value Progress Team concept to address the chronic issues at the root cause, as well as communicated special requirements and efficiently handled their complaints.Achievements:Recognized & evaluated guest services; ensured fulfillment, and their satisfaction Score from 66% to 85% in 3 months, in addition to and implement “In-Motion” a mentorship program for new leaders. Responsible for all hotel operations (Rooms, F&B, Engineering and Revenue), and improved RevPar by 15% - Comparison between Y2010 and Y2011.Achieved a 96% compliance on Brand Standards Audits.

Provided executive-level leadership and guidance to the organization's HR operations. Responsible for setting, enforcing, and evaluating legally compliant human resources policies, procedures, and best practices, and identifying and implementing long-range strategic talent management goals in a Public-Listed Company in Thailand.Key Responsibilities:Created the company's equal opportunity programs to achieve diversity goals in an international market. Created the company strategic training and organizational development plan to meet the personal, professional, and organizational needs of company employees. Oversaw the design and development of compensation programs to ensure regulatory compliance and competitive salary levels. Directed the administration of benefit programs to include: health, retirement, death, disability, relocation, education, and unemployment. Directed a process of organizational development that primarily addresses succession planning throughout the company. Established wage and salary structure, pay policies, performance appraisal programs, employee benefit programs and services, and company safety and health programs. Monitored for effectiveness and cost containment.Established standard recruiting and placement practices and procedures. Achievements:Successfully completed the pre-opening activities for the first Dusit Residences, Dubai Marina, Dusit Thani, Cairo, and Dusit D2 Baraquda, PattayaCompleted Human Resources due diligence for the opening of the first Dusit Princess, City Center Dubai and Dusit Residences, DubaiCompleted Human Resources due diligence for projects in Hainan, New Delhi (2 locations), Munich, Phang-nga (Phuket), Bhutan, and Abu DhabiCompleted pre-opening HR & HR related cost budgets, including employee housing dimensions for Abu Dhabi, Hainan, and Cairo

Accountable for the overall Human Resources functions of the hotels with over 4500 colleagues and the regional office of 20 colleagues with the following direct reports:Directors of Human Resources of Cairo (Fairmont Heliopolis & Fairmont Towers, Heliopolis and Nile City) Dubai, Kenya, South Africa and Makkah.Responsible for the successful implementation of a regional Human Resources Strategy including selection, retention, compensation, benefits and wellness programs.Key Accomplishments:Successfully completed the takeover and pre-opening activities of Fairmont Heliopolis and Fairmont Towers, Heliopolis in 2007 and 2008Successfully completed thorough due diligence for takeover of Zimbali Lodge in Durban South Africa in 2008Facilitated strategic human resources development for the region for 2008.Completed the first integrated multi unit HR strategy for Fairmont Hotels on Palm Jumeirah.

Accountable for the overall Human Resources functions of the hotel with 350 staff from 44 different nationalities In-charge of the focused recruitment and selection of talents as well as training and development.Responsible for the following targets: -Reduction of turnover from 30% (2002) to 16.9% (2005)Improve overall Hotel Employee Satisfaction from 75% in 2002 to 100% in 2006Carry out an individual Learning Plan for each employee to achieve retention of talents and created a succession plan for the Middle East region.Develop the leaders in the hotel through e-learning initiative and Leadership Orientation as well as Leadership Certification.Part of the Executive Committee in the planning and achieving of the hotel’s goals and targets.

Part of the pre/post-opening of the first-ever 2 city hotel complex in Kuala Lumpur with 900 rooms. Developed and delivered training and development programs for all levels of the organization. Responsible for the integration of Marriott programs into the company after the acquisition of the Renaissance brand in 1996.