• Personal shopper maintaining a 4.8/5 rating across over 300 clients.• Efficiently map routes and deliver shopped goods to customer within specified timeframe.

• Non-Emergency Medical Transportation Dispatcher.• Directly scheduled drivers to customers needing medical transportation.• Created new trips and provided support to customers in an inbound call center.• Researched and reconciled trips that were missing drivers or data.

• Product support for businesses utilizing Verizon Reveal technology.• Handled escalations from tier 1 support, completed open tickets within SLA guidelines.• Received recognition for excellent customer service during first week in role.

• Corporate desktop support in an inbound call center environment.• Resolved issues both by phone and ServiceNow.• Supported users through Citrix, Active Directory, Exchange, Windows Server 2008/2016.• Network troubleshooting for outages at centers.

• Corporate IT Support Technician supporting over 2000 employees across 4 large casino properties that collectively generate over $300M in annual revenue.• Supported over 2000 employees across 4 casinos.• Supported technical issues for employees remotely from the call center/provided onsite support.• Collaborated with other IT departments when needed to resolve tickets within SLA guide-lines.• Troubleshooted point-of-sale systems, credit card readers, card/badge printers, and other hardware.• Troubleshooted iOS and Android mobile devices, including tablets/phones.• User account administration through Active Directory, AS400, and proprietary applications.• Handled imaging and deployment of assets needed for work orders and large casino events.• Developed a script in C# to automate nightly audit reports for the hotels.