Justin H. Email & Phone Number

Kirkland, Wa, Us

Kirkland, Wa, Us

Tacoma, Gig Harbor, Silverdale, Bainbridge Island, Sequim, Port Angeles

• Optimize patient satisfaction from start, to finish.• Full accountability for all personnel within the practice.• Year-over-year growth of 76%• Increase clinic scheduling efficiency to generate more opportunities and reduce patient wait times.• Provide ongoing coaching and development of staff in all roles, including performance evaluations, performance improvement plans, and developmental activities.• Conduct daily, quarterly, and annual staff meetings.• Update and manage billing and pricing for products and services• Human resources management, including payroll, hiring, training, conflict management, performance management, and disciplinary issues.• Analyze current marketing expenditures for ROI, and look for efficient additional channels to drive patient traffic while controlling time and cost within digital, print, event based, and personal outreach mediums.• Establish and maintain policies and procedures to ensure the company is running ethically, legally, and efficiently.• Oversee technology and information management, including working with vendors and contracts to control costs, and maximize services.• Community outreach and volunteer management, including health fairs, education, and speaking events, especially within healthcare and senior services communities.• Control expense and procurement to ensure resources are efficiently used.• Negotiate contacts for supplies, services and employment terms• Network with healthcare professionals and medical doctors to drive business referrals

Greater Wenatchee Area

Audiology and Hearing clinic

Greater Seattle Area

• Oversee general operations for 6 retail and pharmacy locations with 130 employees and $50M annual sales• Formulate pricing policies by reviewing merchandising activities; determining additional needed sales promotion; authorizing clearance sales, studying trends• Perform monthly analysis reports of six retail and pharmacy locations; work with store leadership to develop detailed action plans to address key business initiatives and priorities• Achieved 4 consecutive years of 5%+ sales increase while simultaneously decreasing book inventory by $500k, days of supply reduced by 11 days• Developed new hire training program that reduced turnover• Provided human resource management and support including leading investigations, providing professional guidance, and reporting results to executives• Effective change agent, lead teams through management restructuring, company mergers, and evolution of role of pharmacy in healthcare management• Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies• Resource for store leadership on human resources, talent acquisition, product selection, and general operations• Organize, plan 60 community service and non-profit partnered events to raise funds and provide resources to charities• Business representative to educational institutions, judge for college students in ENACTUS program and high school students in SIFE, advisory board at PIMA Medical Institute

Tukwila, Washington

• Oversaw store activities to ensure all sales and profitability maximized, evaluated and analyzed merchandise trends, communications with merchandisers to drive sales, achieved 6 consecutive years of 7%+ sales increases• Completed store operational requirements scheduling and assigning employees, maintained store staff recruiting, selecting, orienting, and training employees• Partnered with vendors to negotiate profitable traffic driving promotions in the Seattle & Tacoma markets with Coke, Pepsi, Seattle City Light, Frito-Lay• Achieved financial objectives preparing annual budget, scheduling expenditures, analyzing variances, initiating corrective actions• Ensured availability of merchandise and services approving contracts; maintaining inventories• Monitored inventory and maintained shrink standards; coached, trained and mentored store managers to take ownership of stores, motivated staff for team effort driving sales and brand loyalty• Developed strong client base with daily marketing strong knowledge of brand and desire to succeed• Built business creating strong clientele base and promoting new products and services while maintaining company standards; consistently met daily sales goals, increased sales double digits year over year• Increased district contribution, analyzed and monitored business trends for all stores • Ensured company standards met and exceeded sales, contribution, shrink and customer service, increased credit contribution as % to sales, drove sales through outstanding customer service and improved stock positions