I am a systems administrator and solutions architect at an MSP with responsibility spanning both customer and internal systems. From my experience at smaller orgs, I’ve had the opportunity to work closely with stakeholders at different levels and can effectively prioritize tasks and communicate with all parties inside a project. I configured a PSA solution to consolidate our customer data used by separate departments and streamline our service delivery with workflows. I've used a combination of SQL, API, and PowerShell to extend the possibilities of the software. I feel most accomplished when designing business processes and enforcing them with technical solutions and extracting insights from mountains of data.
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