Justin Windler Email & Phone Number

Huntsville, Alabama, United States

I transitioned into this role to lead the implementation of our first PSA software. This software replaced our disparate CRM, support ticketing, and project management solutions with a single platform. This has unified our customer data and records and democratized visibility across pre- and post-sale teams in our organization. I worked with each team to understand their work in their current solutions, how we could bring those methods to a new platform, and connect those workflows with other teams. We're now using technical workflows and runbooks to enforce business process and facilitate automation, even extending into external apps via API.

Huntsville, Alabama, United States

My primary responsibility was responding to security alarms in customer environments. I investigated user & system activity to correlate behavior with potential suspicious activity and forwarded recommendations to customers. After joining the SOC team, I made multiple process improvements, including standardizing report and notification configuration and applying project templates, cutting weeks off our onboarding process. I eventually took over administration of the entire SIEM, creating entirely new dashboards, alarms, and reports and performing major version updates. I also acted as sysadmin to the host Windows and Linux servers. When we eventually decided to spin down the service, I acted as a project manager & solutions architect to onboard our customers to a new MSSP partner.

Huntsville, Alabama, United States

Provided general endpoint support for 500+ Windows and Mac systems and was an administrator over 20 AD & Azure AD environments supporting 1500+ users. I was instrumental in configuring and deploying a new self-hosted RMM software. I started implementing project templates for onboardings in Microsoft Project.

Chattanooga, Tennessee Area

I manage the production equipment in-studio, as well as help deploy new production solutions to studio and live event broadcasts. I maintain the networking design and solutions for the office and the gaming networks at live events. Additionally, I organize and administer online video game tournaments for titles such as Counter-Strike, Halo: Master Chief Collection, Smite, and Super Smash Bros. for Wii U.

Associate Of Science - As, Computer Systems Networking And Telecommunications

Computer Information Systems, Computer Systems Design

Biomedical Engineering Technology