I am responsible for formulating and implementing a strategy to ensure all our existing customers have the tools they need to tackle the problems of today and tomorrow. This involves transforming our existing CXone base of customers from traditional CCaaS to CXi. CXi allows our customers to serve theirs where the need event begins from A-Z without requiring their customers to restart the ABC's as they journey to resolution. • Orchestrated the development and execution of cross-sell and upsell strategies, consistently surpassing an annual booking target of <28 million.• Collaborated seamlessly with both internal teams and external partners, fueling CX and EX cross-selling and upselling endeavors within NICE CXone SMB and Premier customer segments, driving a sustained <40% YoY growth.• Steered the enhancement and maximization of performance across a team of (3) managers and (26) solution account managers, ensuring the achievement of pipeline and booking targetsPresidents Club: 2021, 2022

• Entrusted as a change catalyst, leading the transformation of a (10) member Workforce Engagement Account Executive team to secure new logos within the SMB and Mid-Markets contact center sectors, while driving upsells within the current customer base.• Surpassed the annual booking target of <12 million, while ensuring the retention of <18 million in recurring maintenance and subscription revenue.• Elevated product visibility as the primary advocate at tradeshows and conferences, amplifying brand enthusiasm and engagement.• Amplified channel bookings by <30% through the strategic recruitment and empowerment of new VARs and referral agents, concurrently revitalizing established channel partnerships.Presidents Club: 2020,2021

Presidents Club - 2014, 2015, 2016, 2018Top Sales Performer - 2015 Q3, 2015 Q4, 2016 Q1, 2018 Q2, 2018 Q4

- Top 3 in New Logo Business 2007, 2008, 2009, 2010- Consistent quota attainment year over year.