Justin Davis Email & Phone Number

Lanham, Maryland, United States

Springfield, Virginia, United States

In my multifaceted role, I manage 30+ concurrent projects of varying complexity, adjust to constantly evolving priorities, and apply sound judgment and business acumen to solve problems decisively. Collaborating with cross-functional teams and external partners, I facilitate executive-level customer success and build strong relationships while delegating tasks to coordinate timely deliverables.I consult with customers to define their project requirements, scope, and objectives. My planning process includes the production of cost estimates, data analyses, project accounting, and quality assurance parameters.Daily department meetings enable me to drive organizational efficiency while soliciting feedback and addressing issues. I manage projects via customer relationship management (CRM) tools to maximize efficiency and visibility through consistent follow-up and timely issue resolution. ►Employing my expertise and experience, I coached and trained ~25% of our current Project Management Office (PMO) personnel2 in project coordination and project accounting management functions as new hires.►To lower our organizational risk, I simplified the accounts receivable process, reduced errors by 32%, and lowered the average receivables open time by 19%. I analyzed root causes of errors and streamlined workflows to automate data export, aggregate, and organize data in a shared database to visualize defects and prioritize defect repair.►Identifying a non-value added project accounting process, I reduced data entry task time by 22%, lowered errors by 4%, and eliminated the manual data entry function. I proactively learned event-based macro automation and programmed the applicable script.

Alexandria, Virginia

Facilitating efficient interdepartmental workflows, I led a team of eight in quality-focused production across three unique service lines. I established objectives and managed the schedule to meet goals, deliver on time, and complete all jobs as contracted.►I crafted and managed our social media presence, created engaging content, tracked visitor engagement, gathered and analyzed data, and developed data-driven direct and indirect marketing campaigns to increase revenue.►By planning, preparing, and executing an innovative promotional campaign, I increased upsells by 72% and customer retention/satisfaction by 26%. The campaign raised positive brand awareness and enhanced revenue.►I optimized our revenue streams, boosted revenue by 30%, realized cross-functional efficiencies, and expanded our upsell opportunities. I redefined the business by integrating our three unique services into one synergized business unit.

Alexandria, Virginia

In this role, I served as a customer advocate to investigate and resolve inquiries and complaints. I developed timely and mutually acceptable solutions while educating and retaining customers. Collaborating across functions, I verified document accuracy through detailed proofreading and content reviews.I maintained our customer account database, performing account updates, status changes, and cancellations. Collecting and analyzing sales and performance data, I designed a focused, profitable, account-specific service approach.►Serving as the champion of our bespoke proprietary CRM and project management information systems, I trained internal colleagues on the system’s functionality and streamlined workflows.►I generated $100K+ in revenue over two years by slashing the USAA service level agreement (SLA) discount from 6.2% to 0%. USAA program-level KPIs were tied to customer success index scores and directly affected negotiated SLA discounts. Our shop consistently maintained the highest customer success index metrics in the region of 50+ competing centers. ►We earned the 4Q 2011 Norfolk Region Customer Service Champion from United Services Automobile Association (USAA).►Our location received the 2012 Norfolk Region Customer Service Champion annual award from USAA.

Bachelor Of Business Administration (B.B.A.), Business Administration And Management, General

Education record