Justin Risso Email & Phone Number

New York, Us

Foster City, Ca, Us

Yotpo is an eCommerce marketing platform offering integrated solutions for Loyalty & Referrals, SMS Marketing, Reviews, and Visual UGC — saving time and increasing ROI for brands of all sizes.

Portland, Or, Us

Smarsh® delivers cloud-based archiving solutions for the information-driven enterprise. Its centralized platform provides a unified compliance and e-discovery workflow across the entire range of digital communications, including email, public and enterprise social media, websites, instant messaging and mobile messaging. Founded in 2001, Smarsh helps more than 20,000 organizations meet regulatory compliance, e-discovery and record retention requirements. The company is headquartered in Portland, Oregon, with offices in New York City, Atlanta, Boston, Los Angeles and London. Acts as main point of contact for Enterprise-scale clients.Troubleshoot and provide ongoing maintenance of a proprietary electronic message archiving software.Act as Project Coordinator and ensure that clients custom requests and needs are met by their specified deadlines.Oversaw the Escalations team, assisted clients of varying monthly revenue (5k - 40k/mo) with time sensitive issues such as Regulatory Audits, Litigation related data retrieval and other mission critical projects.Provided training sessions to enterprise-scale clients on the appropriate utilization of our SAAS platform based off the clients end goals.Performed Onsite and Remote assistance to Enterprise clientsMaintain Solid Customer Relationships with goals of creating referral partners and the generation of sales leads for upselling services.

Portland, Or, Us

Smarsh® delivers cloud-based archiving solutions for the information-driven enterprise. Its centralized platform provides a unified compliance and e-discovery workflow across the entire range of digital communications, including email, public and enterprise social media, websites, instant messaging and mobile messaging. Founded in 2001, Smarsh helps more than 20,000 organizations meet regulatory compliance, e-discovery and record retention requirements. The company is headquartered in Portland, Oregon, with offices in New York City, Atlanta, Boston, Los Angeles and London. Provided front-line email and phone based technical support for electronic message archiving software system.Assisted clients with installation and support of email clients, instant messaging clients, social media and text message archiving software, and a proprietary archive search and review service.Consistently met and exceeded client satisfaction goals using both quantitative and qualitative metrics.