- Teaching middle school students an introductory course delving into Figma’s dynamic UI/UX design and laying the foundation for Python development through Visual Studio Code- Ensuring quality lessons with the Kodely team providing quality assurance through skill checks as well as photo evidence and feedback

- Interacting with 50+ customers a day, providing extended product knowledge and contributing to a positive customer experience throughout the sales period- Exceed the company customer loyalty goals by averaging 15+ customer-to-member conversions weekly- Collaborating with a team to effectively manage foot traffic within the Manhattan store (W 125th, 5th Ave), ensuring that customers feel welcome with greetings and engaging in customer interests

- Top 20% accepted in KindWork’s Customer Experience Fellowship, a 250-hour intensive course covering both professional and technical skills- Strengthened key professional abilities, including giving and receiving feedback, handling challenging customers, and effective workplace communication for in-person and remote work- Achieved credentials in HIPAA compliance for business associates, Zendesk Omnichannel Agent certification- Technical skills learned: Zendesk, Intercom, Slack, macOS, Google Suite including Docs, Sheets, and Slides

- Served as the first point of contact for customers, answered 40+ calls a day, provided immediate support- Used company software (similar to Sheets) to create over a dozen reservations daily via phone support- Utilized company software to check in and check out 30+ customers daily off the company site- Increased customer loyalty by signing up 4+ customers daily for membership and delivering a high-quality customer experience through engaging conversations and effective troubleshooting

- Made connections with repeat customers excited about the brand through membership creation- Demonstrated the ability to perform in a fast-paced environment, alternating through customer service, stocking, and working with POS (Point-of-Sale) systems