Justin Sturdevant Email & Phone Number

Brown Deer, Wi

- Oversees 28 direct reports as well as 4 Team Leads.- Manages workflow within the Distribution Center ensuring all KPI goals are met on a day to day basis. - Works closely with multiple departments such as Quality Control, Freight, Production, Customer Service, and Sales to coordinate and execute all orders coming into the Distribution Center. - Implemented picking & packing processes to maximize speed while also focusing on customer order accuracy.- Integrated 2 purchased companies employees, inventory, and software systems into Tapco organization.Select Accomplishments⤍ Increased On Time Delivery from 87.2% to 95.8% by restructuring workforce and implementing new picking and packing processes within the department. ⤍ Scored Company’s First 100% with subcontract partner Grainger after a steady incline in scorecard numbers from 68% to 2020 average of 96% since starting with the company.⤍ 4 time receipient of Tapco Way Leadership Award

United States

In this leadership role, I shape short- and long-term operational objectives in a call center environment. I direct, train, coach, and mentor a group of 12 call center associatesin house and virtual call center, technical specialists, and support staff. I evaluate performance against key quality and service delivery indicators to ensure an elevated customer experience while maintaining effective resourcing through solutions-focused leadership.▸ Executes full-scale project management including project planning, defining project scope, resource development, timeline management, and client communications.▸ Increased call center productivity by 22%; restructured call routing to leverage more efficient personnel, decrease call times, and enhance customer experience.

Milwaukee, Wisconsin

In this position, I leveraged critical competencies in logistics, production, materials handling, and data analysis to improve efficiency and decrease costs across multiple business categories. I worked closely with Tech-Ops, Facilities, Business Class, and Contractors to fulfill orders within a demanding 36-Hour Window. To maintain high fill rates and production metrics, I led small process improvement teams to target efficiency gains in underperforming areas. Recipient of the Charter Champion Award in 2017 & 2018 ▸ Identified process improvement opportunities to decrease costs, optimize inventory footprint, scale-down operations, eliminate pain points, and heighten organizational proficiencies. ▸ Evaluated workforce capabilities, conducted performance evaluations, and provided professional development and training. ▸ Grew Cycle Count Accuracy from 89.4% to 98.7% and achieved an overall Best Enterprise Physical with absolute variance of 0.001 ($3,676) out of $3M in inventory. Awards: Recipient of TQS Award 2006, TWC ValU Award 2011, and Charter Champion Award 2017 & 2018

Greater Milwaukee Area

As a technical project leader, I worked Closely with GNOC, RDC Engineers, Headend, Broadband, and local Network Performance technicians to investigate, analyze, diagnose, and implement solutions to high-profile plant issues impacting service delivery. I formed cross-functional collaborations that led to “wins” across the organization, impacting internal and external customers. Recipient of the TWC ValU Award in 2011 & TQS Award in 2006▸ Technical Subject Matter Expert designated to write “How to” instructional documents and reference materials for new hire training to ensure procedural compliance and overall service quality.▸ Recognized with TQS Award for quick resolution and resounding professionalism during an unplanned service interruption; notified and collaborated with network engineers to identify and reinstate connectivity to impacted customers within 45 minutes of system alert.

United States

▸ Steered all technical and workforce planning issues for a brand-new Digital Phone Call Center. ▸ Ensured all network and information management systems were online and all call center associates were provided corresponding technical equipment for a seamless integration. ▸ Formulated and created process maps and troubleshooting guides for Digital Phone technicians.

United States

▸ Collaborated with management and high functioning staff to drive strategic planning. ▸ Drove technical assistance for high speed data issues including email, domain names, and IP registry. ▸ Effectively programmed Cisco UBR for Time Warner Business Class Customers.

Associate'S Degree, Business Administration And Management, General, 3.7

Associate'S Degree, Computer Science