Justin Le Email & Phone Number

Providence, Ri, Us

Taunton, Massachusetts, United States

● Commute to locations within the RI and Boston, MA area to provide on-site technical support ● Deploy workstations, printers, switches, servers, backup appliances, wireless networks, etc.Configuration, management, and troubleshooting routers, switches, and firewalls.● Provide detailed and effective communication to internal and external customers Clearly and concisely articulate problems and solutions for issues to clients over the phone, via e-mail, and in person.● Serve as technical point of contact on customer engagements and internal projects.● Complete projects and tasks on-time and within budget.● Reviewed assigned service requests daily, following up and providing status updates to clients; ensure data pertaining to the status of service requests is entered into the ticket tracking systems accurately and promptly to provide an up-to-date picture of service delivery status and backlog.● Assist the Managed Services team with support requests such as helpdesk tickets, NOC, backup, and alerting, during downtime.● Assist the Break/Fix team with diagnostic, repair, and replacement services of hardware devices such as PC’s, laptops, Servers, Printers, UPS Backup Batteries, Network devices and peripherals during downtime