Robert Mello Email & Phone Number

Taunton, Massachusetts, United States

Use Datto RMM to remote into end user devices and servers to troubleshoot problems and administer centralized updates.Use Autotask PSA to document and keep track of client ticketsWork with Datto BDR appliances and troubleshoot failed backups Administer LAN/WAN security, anti-virus and spam control measures in the form of Sophos Central and Mimecast/Barracuda SPAM control Utilize Nessus vulnerability scanning tool to perform external/internal vulnerability scans and perform… Show more Use Datto RMM to remote into end user devices and servers to troubleshoot problems and administer centralized updates.Use Autotask PSA to document and keep track of client ticketsWork with Datto BDR appliances and troubleshoot failed backups Administer LAN/WAN security, anti-virus and spam control measures in the form of Sophos Central and Mimecast/Barracuda SPAM control Utilize Nessus vulnerability scanning tool to perform external/internal vulnerability scans and perform remediation on action itemsOffice 365 administration for multiple client tenancies Perform routine on-site proactive maintenance visits to clients across Massachusetts and Rhode IslandInstall and configure networking equipment (firewalls, switches) at client locationsPerform break fix services on a variety of server/desktop PCsUse Auvik network monitoring tool to troubleshoot network outages and upgrade device firmware remotelyMentor and train incoming technicians on RetroFit policy and procedure Show less

Lakeville, Ma

Provided managed services tier II help desk support for a range of companies across Massachusetts and Rhode Island.Managed end user tickets using Autotask ticketing system.Used Kaseya RMM to remote to end user systems and troubleshoot computer issues.Trained clients on hardware, software, peripherals, policies and procedures.Monitored and reviewed daily client backup email notification statuses and respond to any backup issues.Worked with engineering team… Show more Provided managed services tier II help desk support for a range of companies across Massachusetts and Rhode Island.Managed end user tickets using Autotask ticketing system.Used Kaseya RMM to remote to end user systems and troubleshoot computer issues.Trained clients on hardware, software, peripherals, policies and procedures.Monitored and reviewed daily client backup email notification statuses and respond to any backup issues.Worked with engineering team on server and email migrations.Maintained thorough documentation of end user processes and procedures. Show less

Fall River, Ma

● Provided help desk support to an agency of 160 end users.● Configured new user accounts in Active Directory and provided IT orientation on first day.● Collaborated with IT Director on rollouts of new hardware and software.● Ensured proper setup and take down of agency presentations.● Configured and managed agency routers and switches.

Swansea, Ma

● Provided excellent customer service in very busy environment. Worked well with entire team. ● Handled large sums of cash with accuracy. Maintained a clean, safe, compliant work environment.

Bachelor Of Science - Bs, Cyber Security/Network Engineering

Associate Of Science - As, Network Engineering