-Created, streamlined, and implemented influencer booking process for so-cal region. -Hosted influencers at the Beverly Hills location and acted as director on shooting day. -Tracked The Mirror KPI’s, demographics and psychographics, sales trends, and managed customer service escalations. -Secured a steady increase in sales metrics by 10% -Trained team of 28+ on product knowledge and sales tactics used on the sales floor. -Managed the installation and decoration of… Show more -Created, streamlined, and implemented influencer booking process for so-cal region. -Hosted influencers at the Beverly Hills location and acted as director on shooting day. -Tracked The Mirror KPI’s, demographics and psychographics, sales trends, and managed customer service escalations. -Secured a steady increase in sales metrics by 10% -Trained team of 28+ on product knowledge and sales tactics used on the sales floor. -Managed the installation and decoration of private styling suite experience including experience processes and implementation. Show less

-Fulfilled all customer service needs through online live chats and in store inquiries, effectively following up with our company's warehouse representatives and relaying the information to the customer-Managed customization orders, after sale inquiries, and repair requests for all in store and online sales -Became primary point-of-contact for VIP clients, celebrity personal shoppers, and personal stylists -Ensured proper product allocations as well as special orders for our VIP and… Show more -Fulfilled all customer service needs through online live chats and in store inquiries, effectively following up with our company's warehouse representatives and relaying the information to the customer-Managed customization orders, after sale inquiries, and repair requests for all in store and online sales -Became primary point-of-contact for VIP clients, celebrity personal shoppers, and personal stylists -Ensured proper product allocations as well as special orders for our VIP and celebrity clients as well as our personal shoppers-Effectively increase company sales through segmented emails targeting Los Angeles based clients as well as clients on a national scale; these correspondences have generated an average monthly profits of $20,000 -Updated store visuals and product inventory to correspond with current seasons and new product releases -Became the subject matter expert for handbag construction styling and care Show less

-Facilitated sales associates consultations with VIP and celebrity clients as well as robe customization orders and alterations-Worked with a small team to optimize stockroom structure, organization, and flow-Supported VIP client manager with custom made orders and celebrity shopping experiencesProvided excellent customer service through tailored styling advice and a deep level of product knowledge

-Collaborated with corporate operations manager to construct a new storefront and develop new product assortment planning and visual merchandising strategies-Surpassed pop up shop sales goal by $8,000-Surpassed store grand opening sales goal by $17,000-Ensured the successful execution of various in store industry and brand collaboration events on a bi-weekly basis -Worked closely with the project manager to develop an elevated selling ceremony and store processes- Partnered with… Show more -Collaborated with corporate operations manager to construct a new storefront and develop new product assortment planning and visual merchandising strategies-Surpassed pop up shop sales goal by $8,000-Surpassed store grand opening sales goal by $17,000-Ensured the successful execution of various in store industry and brand collaboration events on a bi-weekly basis -Worked closely with the project manager to develop an elevated selling ceremony and store processes- Partnered with the store manager on planning for in store events, staff scheduling, and monograming schedule -Trained 4 sales associates on Show less

-Maintained sales floor inventory/stock of all handbags and small leather goods-Accomplished sales goal through private appointments, in store experiences, and personal shopping appointments - Worked closely with the accessories department manager to ensure stock availability, meet visual merchandising guidelines, and restock requests of sold out products-Set appointment for private events such as new collection pre-views, runway show events, and industry events

- Processed all handbag/accessories shipment as well as processing client reserves, special orders, and product requests/inquiries-Organized and maintained stock room to fit the needs of sales advisors and seasonal collections -Managed preparations for all VIP and celebrity clients in store appointments and trunk show events -Assisted repairs manager with repair requests and post-repair follow ups

-Collaborated with the store manager on planning for floor set changes, incoming shipments, store maintenance and operational needs -Tracked incoming and outgoing shipments, transfers, and send sales for BCBG, BCBG Runway Collection, and Herve Leger-Aided Herve Leger specialist with private appointments, VIP clients, and celebrity clients

-Met sales goals by providing customers with product knowledge, styling advice, and elevated customer service -Co-managed fitting room traffic as well as assisting customers with product needs, and phone inquiries-Assisted visual merchandiser with menswear floor set changes and presentations

-Met sales goals through clienteling techniques such as segmented phone calls, styling appointments, and in store shopping experiences-Managing client book through strategic planning and training from the client services manager -Assisted visual merchandiser with window displays and mannequins changes