Jamie Henderson Email and Phone Number

Equipping TIAA with disciplined experimentation capabilities that enable rapid learning: to test ideas, reduce risk, and inform business decisions with evidence. My team coaches business experiments, cultivates skills across leaders and teams, and invests in requisite culture change.

Launched a new business experiments practice at TIAA aiming to provoke positive disruption, elevate structured learning, hyper-accelerate innovative outcomes and spark meaningful culture change.Previously led various strategic efforts, including managing digital bank transition for the acquisition of EverBank.

Johnston Branch, North Davidson

Consulting executive driving new business development, proposal authorship, strategic hiring, leadership development, and team management for business and IT clients. Client lead accountable for P&L, relationship management, advisory and execution services.Management consultant to TIAA with focus on portfolio strategy driving digital improvements in the wealth management and individual business organizations. Projects delivered targeted solutions to create or improve multi-channel experiences for retail customers and between advisory coverage teams and their clients.

Chartered a shared services team within the Payments and Commerce Technology organization to drive operational stability, lower delivery costs, and reduce inefficiencies. Leaders managed onshore and offshore resources in data management, environments and infrastructure oversight, delivery optimization, application testing, release management, and operational readiness.Prior, led the final program delivery effort prior to BankAmeriDeals national launch.

Managed strategic programs for eCommerce Payments Technology, delivering initiatives from $3M to $18M. Facilitated design, build, test, vendor management and delivery activities. Work included the clearXchange joint venture program, enabling a financial network for alias transfer capabilities.

Construction and business development lead: estimates, proposal writing and sales, direct and supervisory site management, internal and client-facing financial controls, reporting, and budgets. Designed company website, authored marketing initiatives including company re-branding, direct marketing materials, and advertising programs. Business saw a three-fold sales growth in three years.

Managed operations for a growing custom cabinet and furniture business. Developed business, marketing, and technology strategies; oversaw six-fold sales growth in a four-year period. Skilled professional woodworker.

Multiple engagements in energy and financial services sectors. Clients included MidAmerican Energy, Niagara Mohawk Power, Ontario Hydro, US Bank, and Bank of America.Developed business plans, financial modeling, and technology feasibility studies for prospective ventures within financial service institutions. Managed the deployment team as a consultant for Bank of America’s initial roll out of online bill pay.