Technical Support team responsible for delivering manual SMS broadcast to Globe broadband subscribers in order to provide them Work Order-related notifications such as Appointment Booking reminder, Delay advisories, pre-checking and post-checking validation notifications, and other operational comms.Tasks includes:(1) data processing in preparation for the textblast file(2) uploading and sending broadcast messages via two comms platforms: (a) Newbie - primary tool for… Show more Technical Support team responsible for delivering manual SMS broadcast to Globe broadband subscribers in order to provide them Work Order-related notifications such as Appointment Booking reminder, Delay advisories, pre-checking and post-checking validation notifications, and other operational comms.Tasks includes:(1) data processing in preparation for the textblast file(2) uploading and sending broadcast messages via two comms platforms: (a) Newbie - primary tool for outgoing SMS blast (b) M360 - secondary or BCP tool(3) extraction and monitoring of incoming responses of customers from M360(4) managing and updating of comms templates and shared trackers with BFS and other stakeholders(5) sending of daily operational reports(6) tracking of daily productivity Show less

Transitioned to FINSIHandling of Globe Broadband Business Accounts- Assist in monitoring all JOs from dispatch to completion. - Coordinates with internal and external support teams in line with the completion of JOs. - Assists in cancellation of ageing JOs from Sales Partners. - Dispatches JOs and sends reports to SLI Contractors and Field Operations. -- Answers installations and repairs follow up from different groups.- Updating of work orders in the system… Show more Transitioned to FINSIHandling of Globe Broadband Business Accounts- Assist in monitoring all JOs from dispatch to completion. - Coordinates with internal and external support teams in line with the completion of JOs. - Assists in cancellation of ageing JOs from Sales Partners. - Dispatches JOs and sends reports to SLI Contractors and Field Operations. -- Answers installations and repairs follow up from different groups.- Updating of work orders in the system. - Performing different textblast to customers regardingthe updates on their JO. Show less

- Finished 250 hrs of Inside and Outside Plant DSL & FTTH Troubleshooting and Maintenance and Office Works. - Assisted the Field Service Engineers with the Installation, Repair, Inspection and Troubleshooting of Fiber Optic and helped with the office works such as encoding (ticketing ID, closing ID, and verifying COPAC), answering calls from technicians, and closing of Fault Tickets. -Troubleshooting using Acterna Test Equipment in the main frame of Digital Subscriber Line (DSL).

- Installation of CCTV Camera, DVR’s, PABX, Biometrics, Fingerprint Time Attendance , Access Control Systems, Magnetic Locks, Power Supplies, Cables, and Electronics peripherals products.