Justus Bowman Email & Phone Number

Hitting targets as part of a sales team: o Navigating interdepartmental relationships successfullyo Building customer confidence through efficient problem resolutiono Managing multiple mailboxes to prevent opportunities from slipping through the crackso Assisting with customer onboardingo Helping new sales reps understand processes, products, etc.

Longueuil, Quebec, Canada

Supporting the sales team in numerous ways:o Automating processes and otherwise eliminating inefficiencies o Performing multiple types of transfers, including O365 and Google Workspaceo Updating educational documentationo Unlocking/activating special licenses for customers o Acting as a technical liaison between entities of varying abilities

Longueuil, Quebec, Canada

A hybrid role. Selling a variety of cloud solutionso Analyzing customer needs to find the right solution for any businesso Informing customers of different options - storage size, cost per user or GB, etc. o Advising customers on sales strategy Providing support for customers via chat, e-mail, and phoneo Expanding mailbox storage as neededo Handling login issueso Managing form types and resolving associated errorsTraining Sales personnel… Show more A hybrid role. Selling a variety of cloud solutionso Analyzing customer needs to find the right solution for any businesso Informing customers of different options - storage size, cost per user or GB, etc. o Advising customers on sales strategy Providing support for customers via chat, e-mail, and phoneo Expanding mailbox storage as neededo Handling login issueso Managing form types and resolving associated errorsTraining Sales personnel o Remote presentations covering multiple tools and topicso Call and chat shadowing to provide immediate feedback and support o Being shadowed online and offline to help efficiently integrate employees Show less

Quebec, Canada

Snow removal via shovel or other equipment as needed. No matter the temperature or length of shift, we got the job done. A good crew with a good work ethic.

An interesting job that allowed me to improve myself in numerous ways. Computer installation and maintenanceo RAM upgradeso Routine cleaningo Hard drive memory transfersLibrary experience outside of Systems o Circulation - customer service and stack maintenanceo Acquisitions - data entry for thousands of orderso Reference - over one year of assisting patrons in a variety of ways Printer installation and maintenanceo HP, Brother, Canon, Konica… Show more An interesting job that allowed me to improve myself in numerous ways. Computer installation and maintenanceo RAM upgradeso Routine cleaningo Hard drive memory transfersLibrary experience outside of Systems o Circulation - customer service and stack maintenanceo Acquisitions - data entry for thousands of orderso Reference - over one year of assisting patrons in a variety of ways Printer installation and maintenanceo HP, Brother, Canon, Konica Minolta, Lexmark, Epsono Toner replacemento Problem diagnosis - common jams, installation errors, worn-out drumsInventory and documentationo Inventory of toner supplies and record of past orderso Problem resolution documentationo Creation of simplified user guides for scanners, microfilm machines, etc. Software installation and troubleshooting o Windows XP, Vista, 7, 8, and 10o Microsoft Office 2003 - 2016o Chrome, Edge, IE, and FirefoxWeb page maintenanceo CSSo HTMLo XML Video tutorial creation for library patronso Project managemento Voice actor selection and supervisiono Video creation and revisionDigitization o Scanner model research and purchasing recommendationo Digitization of material from the 1800s and 1900so Supervision of digitization assistantsAnnual library survey o Creation and distribution of survey promotion materialso Extensive use of Excel and PowerPoint for data analysis and user-friendly charts and graphso Presentation and discussion of findings to evaluate and improve library services Show less

I taught a variety of subjects to kids of all ages and capabilities in the K-12 range. Samples of other tasks: o Assisted students with disabilitieso Led recreational activitieso Administered exams o Maintained order

Master'S Degree (Maîtrise) - Ala-Accredited Program, Library And Information Science (Bibliothéconomie Et Science De L'Information)

Although I chose to focus on academic libraries while I earned my degree, I completed optional courses concerning public and school.

Bachelor Of Science (B.S.), Sociology

For sociology courses, I generally wrote research papers on topics such as alienation, Marx, and the fundamental attribution error.

High School Diploma

I learned a lot about leadership, teamwork, and community. Activities and societies included: o Baseball - my teammates and I won 1st.