Justyn Plaskon Email & Phone Number

Longmont, Colorado, United States

Completed a Business Intelligence Analyst bootcamp program providing rigorous training in data cleaning and analysis using Excel, SQL and Python, data visualization using Tableau and Power BI, and formulating presentations for stakeholders. Projects include:• Analyzing an Airbnb data set to determine the most profitable rental type.• Using SQL to collect specific relevant information from a large database in order to solve business problems.• Building conversion funnels, conducting cohort analysis and calculating retention rates• Creating charts and preparing visualizations for a presentation in Tableau after analyzing data.•Analyzing a Shopify data to figure out what key factors contribute to the success of the app using visualizations and DAX in Power BI. •Conducting a customer segmentation analysis from a large dataset in Tableau and making marketing recommendations based on the findings.

Analyzed publicly available data to determine which types of businesses were at the greatest risk of insurance claims.Used Google sheets and Tableau for analysis and Powerpoint to present my findings.Presented my findings via zoom to shareholders.

Broomfield, Colorado, United States

Long Branch, New Jersey, United States

Receive customer inquiries, define product needs, and present items sold by Interworld Highway. Answer technical inquiries, review application pre-sale questions, and address any customer concerns. Maintain expansive knowledge regarding the suite of products, applications, and benefits of items such as elevated body temperature scanners.● Assist with device set-up, software integration, and general usage of products.● Ensure a positive customer experience throughout the life-cycle of engagement that results in repeat business.● Review order status, returns, and pricing and communicate answers to customers.● Employ the use of proven sales strategies to elevate results.● Educate clients on the proper usage and application of various products.● Exhibit knowledge regarding the physics of light and heat, as well as basic lens physics and biology.● Translate complex terms and concepts for retail consumer understanding.● Demonstrate considerable knowledge regarding IT as well as hardware and software platforms.● Noted by management for offering exceptional technical support to clients.● Drafted 33 self-help articles across eight different categories for team members and customers to utilize.● Solved over 170 unique technical support issues since May of 2020.● Educated clients on the proper usage and application of various products.● Replaced defective merchandise with advanced versions of product technology to satisfy customers.● Prevented dissatisfied clients from returning items by highlighting how to properly operate products.● Credited with co-creating a self-serve platform for both employees and clients to answer technical questions, thus greatly reducing the need for live support.

Asbury Park Nj

Offered exceptional support as a Prep Cook and Chef of a high volume 70-seat restaurant specializing in pizza and Italian cuisine. Prepared dough, meat, cheese, and vegetable toppings at the start of each shift. Maintained expansive knowledge of menu items, preparation methods, and ingredients with each dish. Please note: took a hiatus from the position from the winter of 2017 to the spring of 2018.• Executed an average of 200 pizzas per night, with some nights topping as high as 400 pies.• Created vegan proteins and cheese substitutes from scratch.• Entrusted to prepare the staff meal once a week while taking into account all dietary restrictions.

Delivered exceptional sales and service report on behalf of a popular bike shop. Warmly greeted customers, inquired about bicycle needs, and presented various options within a given price point. Diagnosed bicycle issues, presented repair options, and generated quotes to complete the service.● Offered customers an education regarding various bike make, models, and styles.● Exhibited the ability to assemble a bicycle in 45 minutes from unboxing.● Completed bicycle repairs and tune-ups in an effective and efficient manner.● Remained up to date on the latest biking technology and trends.● Organized the stock room, labeling items, and clearing away clutter.● Elevated sales by instilling enthusiasm about competitive or recreational cycling activities.● Established positive relationships with customers that resulted in repeat and referral business.

Gravity Vault Middletown

Please note: hiatus from the position from 6/2015 - 10/2015

Provided quality service in a popular late night dining location preparing sandwiches, salads, and pizza on behalf of customers. Exhibited expansive knowledge regarding dishes, ingredients, and preparation methods. Additionally, ensured full compliance with the health code at all times.● Followed the direction of the chef and prepared various specials.● Demonstrated the ability to execute responsibilities with minimal supervision.● Credited as a versatile team member that contributed to every aspect of the restaurant.

Highlands Biological Station

I was a field and laboratory assistant exploring the ability of plethodon salamanders to acclimate to climate change along an elevational gradient. During this project, I learned a combination of field and laboratory techniques that can be used to answer questions in ecology, physiology, and evolutionary biology. In the field, I have learned to identify and collect amphibians, conduct activity transects, and characterize amphibian habitats from randomly generated locations. In the laboratory, I learned to use flow-through respirometry to measure cutaneous water loss rates and metabolic rates. I learned to work independently and as a team in the field and in the laboratory.

Bachelor Of Science (B.S.), Biology, General

Fundamentals Of Horticulture Certificate

Certificate, Business Intelligence Analyst