Joseph Gartner Email & Phone Number

Mechanicsburg, Pa

Implementation Specialist II, IS Revenue Cycle• Responsible for Business Analysis of hospital applications across 125+ inpatient facilities (LTAC and Rehabilitation), corporate central billing office, HIM and CM departments• Defines pre-implementation system specifications by communicating with internal and external customers• Oversee project system testing, implementation, and training plans• Manages end user relationships throughout the implementation process • Actively support the enterprise-wide integration of all components of the Electric Medical Record• Participates in vendor selection meetings with business owners.• Analysis, design, documentation, testing and implementing patient accounting systems• Monitored and managed HL7 (DFT, ADT, RDE, etc) interfaces between variety of systemsKnowledgeable in various technologies, including: Windows, AS/400, client/server, web-based applications, legacy systems, etc.• Support of electronic billing processes between MedHost and SSI Click-On• Assist with acquisition of companies purchased by Select Medical.Projects:• Omnicell BCX Software Conversion• Healthland acquisition• Allscripts PM Pro• MedHost APC/CPT code quarterly updates• Boston Software (Scripting and job scheduling)• SiteFM to Custom Maintenance Software (New vendor conversion)• Upgrades to MedHost (Primary patient accounting system)• Ongoing version upgrades to production AS/400 boxes• Point Click Care – (Patient Accounting System for new Transitional Care Unit)

Support Specialist II• Provide training for new employees to the helpdesk.• Worked with the Hospital Applications – Clinical Applications team on an eAssessment project. Developing reference material for Helpdesk specialists.• Backup helpdesk chat administrator for the NTR system. Helpdesk chat function for end users to report issues and create helpdesk requests.Support Specialist I• Provide remote support for end users on various issues via phone/email/chat.• Log information about each call and label the impact of the issues based on urgency.• Update documentation to reflect changes in process or for new hardware/software.

Camp Hill, Pa

Tier 2 Technical Support Engineer• Provide support and expertise on phone, using remote tools for fault isolation on complex system/network problems.• Assist with installation, break/fix, upgrades, evaluations, and performance related issues.• Accept work assignments, schedule work, perform and document case activity according to account policies.• Escalate complex problems to appropriate resource as required.ROLESGatekeeper• Manage incoming case queues, assigning cases to engineers with appropriate skills needed to resolve.• Answer emergency duty phone calls for high priority cases to address the concerns of the caller.• Track number of cases assigned to engineers for daily hand-off of monitoring queue.Development• Selected to travel to Sun Microsystems main campus to provide engineer feedback for development of an HTML interface for the internal ticketing system.• Deemed point-of-contact between Hewlett-Packard and Oracle for discussing concerns regarding the new interface.• Develop and provide training sessions for engineers to introduce the new ticketing interface.Quality Assurance• Develop a case audit procedure to review an engineer's ability to provide a correct diagnosis of an issue and confirm that case notes are logged appropriately.• Provide managers with reports of engineers that have shown a need for improvement in certain areas.• Provide recommendations as to how to relay the information to an engineer in order to improve performance.

Lead Assistant ManagerAssist in supervising customer service and debt collection standards. Assist with customers that have been delinquent and attempt to resolve with options. Provide employee training and assist in store operations. Review profit and loss reports and adjusted business models accordingly. Increase store performance ranking to 3rd out of 900+ in company for profitability.