Passionate about uncovering the secrets of technology and driving efficiency in intralogistics systems, I am a dedicated L2 Support Analyst with solid experience in incident resolution and root cause identification. Currently, I am shaping my academic path with a degree in Computer Science while applying my practical knowledge to create innovative solutions.A collaborative and results-oriented team player, I bring exceptional skills in SQL Server analysis, recently developing a custom tool to accelerate and enhance my incident investigations. I am constantly seeking ways to improve operational efficiency and customer experience, maintaining an unwavering focus on quality and accuracy.Objective: To continue expanding my technical skills, contributing to the team's success, and driving excellence in intralogistics systems while advancing my academic and professional journey.