- Provided customer service and solved their problems by responding to all inbound calls, emails and / or chat in a fast paced, high volume, changing environment- Assisted customers with their existing accounts / subscriptions, website navigation, and account billing- Had to be an active listener and showing empathy and patience in a non-scripted environment- Communicated information to a variety of non-technical and technical customers- Remotely troubleshooted customer devices… Show more - Provided customer service and solved their problems by responding to all inbound calls, emails and / or chat in a fast paced, high volume, changing environment- Assisted customers with their existing accounts / subscriptions, website navigation, and account billing- Had to be an active listener and showing empathy and patience in a non-scripted environment- Communicated information to a variety of non-technical and technical customers- Remotely troubleshooted customer devices and assisted customers in updating their computing systems, which include Windows, MAC, iOS and Android devices to make them compatible with client's platforms.- Updated customers account to reflect active subscription in cases where the automatic update- Demonstrated strong adaptability skill by learning to use different software / platforms Show less

- Used various online tools to identify potential customers and made cold calls to arrange sales appointments- Identified customers’ needs through survey reports and designing products and solutions accordingly- Presented loans, real estate products and insurance products to potential and existing customers- Processed applications, cultivating new and repeat business from internal and external clients, scheduling loan closings and meeting pre-determined sales goals- Made… Show more - Used various online tools to identify potential customers and made cold calls to arrange sales appointments- Identified customers’ needs through survey reports and designing products and solutions accordingly- Presented loans, real estate products and insurance products to potential and existing customers- Processed applications, cultivating new and repeat business from internal and external clients, scheduling loan closings and meeting pre-determined sales goals- Made collections call on past due accounts to recover outstanding balances Show less

- Managed three portfolios of delinquent accounts and set about to recover outstanding balances from consumers on behalf of our clients- Understood customers’ financial situation and provided them appropriate money sources - Explained customers Credit Bureau Report and scores- Handled all internal inquiries with clients and manager- Negotiated repayment on overdue accounts as well as developing files for litigation- Sent inventory reports to unit manager and updated client… Show more - Managed three portfolios of delinquent accounts and set about to recover outstanding balances from consumers on behalf of our clients- Understood customers’ financial situation and provided them appropriate money sources - Explained customers Credit Bureau Report and scores- Handled all internal inquiries with clients and manager- Negotiated repayment on overdue accounts as well as developing files for litigation- Sent inventory reports to unit manager and updated client files on daily basis Show less

- Provided customer service and solved their problems by responding to all inbound calls, emails and / or chat in a fast paced, high volume, changing environment- Assisted customers with their existing accounts / subscriptions, website navigation, and account billing- Had to be an active listener and showing empathy and patience in a non-scripted environment- Communicated information to a variety of non-technical and technical customers- Remotely troubleshooted customer devices… Show more - Provided customer service and solved their problems by responding to all inbound calls, emails and / or chat in a fast paced, high volume, changing environment- Assisted customers with their existing accounts / subscriptions, website navigation, and account billing- Had to be an active listener and showing empathy and patience in a non-scripted environment- Communicated information to a variety of non-technical and technical customers- Remotely troubleshooted customer devices and assisted customers in updating their computing systems, which include Windows, MAC, iOS and Android devices to make them compatible with client's platforms.- Updated customers account to reflect active subscription in cases where the automatic update- Demonstrated strong adaptability skill by learning to use different software / platforms Show less

- ­Promoted & sold ‘SmartSchool Solutions’ in Bangladesh school market, which includes:o Digital Content Solution: DigiClass - Multimedia-based, curriculum-aligned, teaching solution that contains several thousands of animations, self-explanatory diagrams, 3D interactivity, worksheets, quizzes, e-books and several hours of experiments from ‘Pearson’ that is designed to make the classroom sessions more engaging.o School Management Solution: CoreCampus - Cloud-based school management… Show more - ­Promoted & sold ‘SmartSchool Solutions’ in Bangladesh school market, which includes:o Digital Content Solution: DigiClass - Multimedia-based, curriculum-aligned, teaching solution that contains several thousands of animations, self-explanatory diagrams, 3D interactivity, worksheets, quizzes, e-books and several hours of experiments from ‘Pearson’ that is designed to make the classroom sessions more engaging.o School Management Solution: CoreCampus - Cloud-based school management system from ‘ETH’ that gives school administrators, teachers, students and their guardians anytime, anywhere access to critical information.o Interactive Whiteboard: SMART Board - Combines functions of whiteboard, computer and projector screen, which provides multi-touch sensation interface with a computer, displaying images through a digital projector allowing many different forms of media, including photos, illustrations, maps, graphs, games and videos to be displayed.o Collaborative Tools: MS Office 365 – Provide teachers, staff-members & students with email, office app Cloud-based school management system that gives school administrators, teachers, students and their guardians anytime, anywhere access to critical infoo Virtual Class Solution: WizIQ - Enables students to connect to the actual classroom and fully participate from a remote location with Internet access where they will hear the instructor’s lecture, see the instructor’s demonstration, view the instructor’s presentation, fully interact with the instructor and perform all of the hands-on exercises & group discussions that are required for the class.­- Identified customers need & prepare customer activity plan accordingly­- Implemented the plan and monitoring the results­- Arranged seminars for K12 schools, NGOs and Government Agencies to create awareness on using electronic educational contents in classrooms through giving demonstrations of our solution- Ensured prompt after sales service for the clients­ Show less

- Targeted prospect corporate clients for HP, Alcatel-Lucent and Cisco products and closed deals­- Provided secretarial assistance to the EVP of Enterprise Business Group in case of participating in various tenders ­- Ensured proper after sales service for the existing clients­- Planned and executed innovative marketing and branding strategies

­- Targeted prospect corporate clients for express services and closed deals­- Ensured proper after sales service for the existing clients­- Planned and executed new marketing and branding strategies­- Provided secretarial assistance to the Head of Corporate Sales and administrative assistance to the Head of HR

­- Targeted prospect corporate clients for express services and closed deals­- Ensured proper after sales service for the existing clients­- Planned and executed new marketing and branding strategies­- Provided secretarial assistance to the Head of Corporate Sales and administrative assistance to the Head of HR

I completed my internship where where I assisted the Budget Processing Unit, helped the organization to arrange three events for the Parliamentarians and made a research on the Parliamentary Committees.

I used to write articles, edited letters from the readers, collected lead articles from senior contributors (most of them were Barristers, Lawyers, Educationists and Social-workers) and helped to make-up the page.