Joseph Duncan Email & Phone Number

Olive Branch, Mississippi, United States

• Maintain Customer Forecast.• Ensure inventory availability to meet customer demand.• Cross department planning with Supply Chain, Production, and Shipping department.• Provide instructions to team members.• Develop standards and procedures for department.• Document customer service discussions and actions.• Maintain accurate records and files of documentation.• Set and maintain all customer service procedures and policies.• Address returns, refunds, credits, and shipping tracking numbers.• Record, organize, and file customer interactions and profile/account changes.• Anticipate and resolve customer service issues.• Evaluate agent and representative performance.• Recruit, hire and train new customer service agents.

Memphis, Tn

• Responsible for solution creation and successful implementation international LCL and FCL distribution opportunities • Create solutions by analyzing and selecting proper injection port to meet desired delivery requirements and cost effectiveness• Project Management, Effectively communicate expectations across internal departments and monitor proper processes are followed• Analyze carrier rates across multiple modes including Air, Ocean FCL, Ocean LCL, Domestic Truckload, Less than Truck Load and Small Parcel and select carrier based on desired transit and cost• Review carrier invoices to ensure proper billing• Work with sales team to create pricing to assure proper margins• Cross team commutation• Create monthly Global Volume reports to Global management • Sales Support • Ensure proper customer setup and SOP creation• Customer Onboarding• Origin labeling implementation• Analyze customer quotes and identify area with low quote acceptance• Review Small parcel and LTL rates and determine necessary profit based on customer shipping volumes and handling needs

Memphis, Tn

• Act as Team Leader/Supervisor for the National Accounts Customer Service Team focusing to maintain top service on committed business and continue to grow national accounts.• Participate in Business Transformation Projects.• Monitor operations on a variety of customer accounts.• Responsible for negotiating and intervening on issues between National Account Customer Service and Driver Leaders/Planners.• Assume responsibility of National Account Customer Service during times of employee travel, absence and vacation.

Greater Boston Area

• Manage operations directly at customer facility by interacting face to face with customer on daily basis.• Communicate effectively and professionally with assigned customer personnel on all levels while developing positive and solid relationships to enhance growth.• Act as a daily extension of Sales to expand business revenue by exploring all logistics opportunities with Customers.• Communicate daily with responsible Swift planning centers to ensure customer commitments are being met.• Generate appropriate reports regarding service, to assist in evaluating cost factors associated with business.• Monitor shipments for accurate planning; provide tracking, and recovery options.

Greater Memphis Area

•Responsible for monitoring Just in Time shipments for multiple high exposure accounts.•Anticipate potential service issues and seek resolution in a time sensitive manner.•Accountable for communicating live shipment status to customers directly.•Act as liaison between sales and business partner to review performance of overall account activity.

Greater Memphis Area

•Acquire skills and perform daily functions of three major operational departments: customer service, planning and driver management.•Seek and understand each department’s role in achieving customer satisfaction.

Greater Memphis Area

•Accountable for building shipments in companies tracking system and assign representative to each shipment.•Responsible for tracking shipments during transit and resolving any possible issues that occur.•Release invoices and create reports for customers and internal staff.

Greater Memphis Area

•Coordinate events and accommodations for clients including processing payments and scheduling transportation services.•Manage front desk staff operations and provide training for new hires.•Provide excellent customer service and complaint resolution.•Assist senior management in the creation and maintenance of reward programs.•Maintain records of client history and manage on-going business relationships.

Bachelor Of Business Administration (B.B.A.), Logistics, Materials, And Supply Chain Management

Associate'S Degree, Finance, General